Vendor/supplier WARNING!

["Greg and Russell" <65luxuryliner@xxxxxxxxxxxxx>]

Hello List,

 

Before any of you seriously consider contacting Gary Goers concerning your leather interior or trunk kits or weather-stripping for your Imperials or other Mopar products, please listen to how he has treated me!  Had I known what type of person I would be dealing with, I would have looked elsewhere.

 

First let me say, like all of you who have heard of the quality of his work, it is excellent.  That is not the problem.  It is, plain and simple, how he TREATS his customers.  I would have found myself without any customers at all if I treated mine the way he has treated me!  From the time I first contacted him, I was warned by others of the ridiculous time frame I was looking at to get back my leather seat covers.  It took almost 18 months before I finally received them!  No amount of calling, pleading or even threatening legal action (he had a $500 deposit) did any good!  The same thing occurred when I attempted to order weather-stripping and a trunk kit.  Although I did finally receive the items I ordered, it took repeated emails explaining my need for these things and the time frame in which I was working.  He still took months getting me what I ordered!

 

But his latest behavior is inexcusable!  Going on 7 weeks ago (December 9, 2003) I contacted him because my $2,500 leather seat covers had turned two different shades of gold!  They look awful!  I was shocked when I discovered this and took them to my upholsterer who said because they had a metallic dye on them, he could not redye them for me!  He doesn't know of any source for that type of dye.  I immediately contacted Gary and surprisingly, he did respond with a terse note saying this color change had only happened once before and he wasn't using that hide supplier anymore!  He reluctantly offered to remix some dye once he received a sample of the shade of metallic gold I wanted him to match.  I did this the very next day!  I explained to him how urgent it was that I get the dye quickly as the upholstery shop would simply move on and my car would be put at the bottom of the list!  To this day (January 16, 2004) he has yet to reply to any of my emails!  I have been patient but this is ridiculous!  My $2,500 seat covers are useless unless I find another leather shop who can match this dye.  Does anyone have any suggestionss/

 

I am beyond being exasperated with Goers.  I don't see how he stays in business.  I have written him, gently inquiring when I could expect the dye.  He can't even take one minute to reply to my emails.  Not one minute!  He doesn't answer his phone nor does he respond to a FAX.  I have given up on him but I am writing this diatribe to WARN others on the list of the treatment I have received.  Maybe this message will save you from the hassles and heartaches I have experienced dealing with him.  Again, does anyone know of someone who is reputable and would be willing to mix up the metallic leather dye?  Until the covers are dyed, my interior work has come to a screeching halt!

 

Sincerely,

 

Greg McDonnell

'65 Crown convertible (dead in the water at this writing!)