Sent: Friday, January 16, 2004 5:00
AM
Subject: IML: Vendor/supplier
WARNING!
Hello List,
Before any of you seriously consider contacting
Gary Goers concerning your leather interior or trunk kits or
weather-stripping for your Imperials or other Mopar products, please listen to
how he has treated me! Had I known what type of person I would be
dealing with, I would have looked elsewhere.
First let me say, like all of you who have heard
of the quality of his work, it is excellent. That is not the
problem. It is, plain and simple, how he TREATS his
customers. I would have found myself without any customers at all if I
treated mine the way he has treated me! From the time I first contacted
him, I was warned by others of the ridiculous time frame I was looking at
to get back my leather seat covers. It took almost 18
months before I finally received them! No amount of calling,
pleading or even threatening legal action (he had a
$500 deposit) did any good! The same thing occurred when I
attempted to order weather-stripping and a trunk kit. Although I did
finally receive the items I ordered, it took repeated emails explaining
my need for these things and the time frame in which I was working. He
still took months getting me what I ordered!
But his latest behavior is
inexcusable! Going on 7 weeks ago (December 9, 2003) I contacted
him because my $2,500 leather seat covers had turned two different shades of
gold! They look awful! I was shocked when I discovered this and
took them to my upholsterer who said because they had a metallic dye on them,
he could not redye them for me! He doesn't know of any source
for that type of dye. I immediately contacted Gary and
surprisingly, he did respond with a terse note saying this color change
had only happened once before and he wasn't using that hide supplier
anymore! He reluctantly offered to remix some dye once he received
a sample of the shade of metallic gold I wanted him to match. I did this
the very next day! I explained to him how urgent it was that I get the
dye quickly as the upholstery shop would simply move on and my car would be
put at the bottom of the list! To this day (January 16, 2004) he has yet
to reply to any of my emails! I have been patient but this is
ridiculous! My $2,500 seat covers are useless unless I
find another leather shop who can match this dye. Does anyone have any
suggestionss/
I am beyond being exasperated with
Goers. I don't see how he stays in business. I have written him,
gently inquiring when I could expect the dye. He can't even take one
minute to reply to my emails. Not one minute! He doesn't answer
his phone nor does he respond to a FAX. I have given up on him but I am
writing this diatribe to WARN others on the list of the treatment I have
received. Maybe this message will save you from the hassles and
heartaches I have experienced dealing with him. Again, does anyone know
of someone who is reputable and would be willing to mix up the metallic
leather dye? Until the covers are dyed, my interior work has come to a
screeching halt!
Sincerely,
Greg McDonnell
'65 Crown convertible (dead in the water at this
writing!)
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