Gary has been very ill with the flu for a couple weeks
>From: "Greg and Russell" <65luxuryliner@xxxxxxxxxxxxx>
>Reply-To: mailing-list@xxxxxxxxxxxxxxxx
>To: <mailing-list@xxxxxxxxxxxxxxxx>
>Subject: IML: Vendor/supplier WARNING!
>Date: Fri, 16 Jan 2004 07:00:10 -0600
>
>Hello List,
>
>Before any of you seriously consider contacting Gary Goers concerning your
>leather interior or trunk kits or weather-stripping for your Imperials or
>other Mopar products, please listen to how he has treated me! Had I known
>what type of person I would be dealing with, I would have looked elsewhere.
>
>First let me say, like all of you who have heard of the quality of his
>work, it is excellent. That is not the problem. It is, plain and simple,
>how he TREATS his customers. I would have found myself without any
>customers at all if I treated mine the way he has treated me! From the
>time I first contacted him, I was warned by others of the ridiculous time
>frame I was looking at to get back my leather seat covers. It took almost
>18 months before I finally received them! No amount of calling, pleading
>or even threatening legal action (he had a $500 deposit) did any good! The
>same thing occurred when I attempted to order weather-stripping and a trunk
>kit. Although I did finally receive the items I ordered, it took repeated
>emails explaining my need for these things and the time frame in which I
>was working. He still took months getting me what I ordered!
>
>But his latest behavior is inexcusable! Going on 7 weeks ago (December 9,
>2003) I contacted him because my $2,500 leather seat covers had turned two
>different shades of gold! They look awful! I was shocked when I
>discovered this and took them to my upholsterer who said because they had a
>metallic dye on them, he could not redye them for me! He doesn't know of
>any source for that type of dye. I immediately contacted Gary and
>surprisingly, he did respond with a terse note saying this color change had
>only happened once before and he wasn't using that hide supplier anymore!
>He reluctantly offered to remix some dye once he received a sample of the
>shade of metallic gold I wanted him to match. I did this the very next
>day! I explained to him how urgent it was that I get the dye quickly as
>the upholstery shop would simply move on and my car would be put at the
>bottom of the list! To this day (January 16, 2004) he has yet to reply to
>any of my emails! I have been patient but this is ridiculous! My $2,500
>seat covers are useless unless I find another leather shop who can match
>this dye. Does anyone have any suggestionss/
>
>I am beyond being exasperated with Goers. I don't see how he stays in
>business. I have written him, gently inquiring when I could expect the
>dye. He can't even take one minute to reply to my emails. Not one minute!
> He doesn't answer his phone nor does he respond to a FAX. I have given
>up on him but I am writing this diatribe to WARN others on the list of the
>treatment I have received. Maybe this message will save you from the
>hassles and heartaches I have experienced dealing with him. Again, does
>anyone know of someone who is reputable and would be willing to mix up the
>metallic leather dye? Until the covers are dyed, my interior work has come
>to a screeching halt!
>
>Sincerely,
>
>Greg McDonnell
>'65 Crown convertible (dead in the water at this writing!)
>
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