Re: IML: IML DIGEST
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Re: IML: IML DIGEST



In a message dated 12/12/2005 18:30:23 GMT Standard Time, mailing-list-owner@xxxxxxxxxxxxxxxx writes:
Its with regret that I find myself having to complain about another parts supplier. Only last week I wrote about the rude and unhelpful people at Bernbaum's now I have problems with JC Auto's who seem to have gone blind and deaf since taking my money. I've sent several e-mails to enquire where my parts are and yes you've guessed it - not a sausage !!!

My credit car bill is getting bigger but my part supply is zero, surely this can't be right ?

What has happened to the famous American customer service? Have us Brits upset you or something or is it a problem with the classic car part supplier network on a whole. I've had my Imperial for 4 weeks now and although its a superb car I think it might be time to change it for Jaguar or a Ford or something that I can actualy get parts for.

Can anyone help me ?

Darren

Liverpool -England 
Darren,
 
I have owned and driven my Imperial in the UK for seven years. When I first bought it, it was a mechanical disaster and it broke down on almost every trip. Believe me, 4 weeks is nothing.
It took about three years before I could really say I had my car the way I wanted it. i.e. reliable and good looking. Even so, I am still making improvements each year. Imperials are rare cars, even in the USA and I know many US owners who have head supply problems too.
 
Nevertheless, I have made many good contacts in the USA and have had a lot of good experiences in obtaining parts, some very rare indeed. Feel free to e.mail me direct if you want some advice about suppliers. There are also some good suppliers in the UK who can obtain certain Imperial parts. At least you can visit them and bang on the counter if they screw up.
 
Having owned some British classics in the past, I would never go back. Much as I love old Jags and Rileys etc, there is no comparison to cruising in a full size, in-your-face, no compromise American classic. It is worth the wait and the frustration.
 
Best wishes,
 
Tony V.
 
 


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