Dear Comcast
Customer,
We are always looking to serve
our customers by continuing to improve our service offerings. We want to
make you aware of a planned network upgrade - scheduled to take place this
Sunday January 9, 2005 between 12:01 a.m. and 12:00 p.m. Pacific
Standard Time.
During this 12 hour upgrade on
Sunday January 9, 2005 between 12:01 a.m. and 12:00 p.m. Pacific Standard
Time, please do not unplug or restart your cable modem, router or home
networking gateway, or reboot your computer.
The upgrade is designed to enable
our High-Speed Internet customers to be among the first to access new
information, entertainment and communication services. It also is designed
to deliver additional network security and reliability, streamlined
billing, and enhanced customer support and installations.
Turning off your computer during
this time could potentially cause a service interruption until the network
upgrade is complete on Sunday January 9, 2005 at 12:00 p.m. Pacific
Standard Time. (Note: If there is severe weather in your area, we ask you
to make sure you follow normal precautions and turn off and unplug your
computer).
We are available if you have any
questions about this upgrade. You can reach us through our Online Customer
Service Center, or if you would like to speak with a customer care
representative, please contact us at 1-888-COMCAST.
Sincerely,
Comcast High-Speed
Internet
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