Hi
Darren,
I am posting this
message on behalf of Jeff Carter at JC Auto. Your correspondence with them
below.
Sorry.
Tom
Hello Darren,
I must say I'm dismayed at your
posting on the Imperial Mailing List complaining about us here at JC Auto
having "gone deaf and blind since taking my money..." (I won't even
address your comment about the sausage; I'm certain I'm not the one to help
you with that one). As you are certainly aware, your credit card was
charged on Friday, December 9th--only ONE business day ago. All of your
prior email communications have been cordial; I'm at a loss to explain what
brought about your vindictive, inaccurate tirade to the Imperial Mailing
List. You mention that you've had your superb Imperial for just four
weeks, yet you seem frustrated trying to get parts from overseas for your
42-year old classic quickly enough to suit your schedule. I'm afraid
you've made a terrible mistake.
Fortunately for both of
us, the beautifully restored instruments you ordered from us at
JC Auto Restoration were packaged and waiting to be shipped this
afternoon, Monday, December 12th. After considering this situation
I've pulled your parcel and returned the restored gauges to our
inventory, and have credited your card for the full purchase amount--again,
just ONE business day after the initial charge. Darren, I'm afraid that
in the four short weeks you've owned your Imperial you've somehow been soured
to the point of never being a truly satisfied customer, no matter what the
actual situation. I wish you success with whatever you choose for your
next project, whether it be a Jaguar, Ford, or a Yugo.
Jeff Carter
JC Auto Restoration, Inc.
20815
52nd Ave W. #2
Lynnwood, WA 98036
ph: (425) 672-8324
fax: (425)
771-2522
www.jcauto.com
jcauto@xxxxxxxxxx
Yet another unreliable supplier
Hello out there
Its with regret that I find myself
having to complain about another
parts
supplier. Only last week I wrote
about the rude and unhelpful people at
Bernbaum's now I have problems with
JC Auto's who seem to have gone
blind
and deaf since taking my money.
I've sent several e-mails to enquire
where
my parts are and yes you've
guessed it - not a sausage !!!
My credit car bill is getting
bigger but my part supply is zero, surely
this
can't be right
?
What has happened to the famous
American customer service? Have us Brits
upset you or something or is it a
problem with the classic car part
supplier
network on a whole. I've had
my Imperial for 4 weeks now and although
its a
superb car I think it
might be time to change it for Jaguar or a Ford or
something that I can
actualy get parts for.
Can anyone help me
?
Darren
Liverpool
-England
----- Original Message -----
From: Darren
Gilling
To: JC
Auto
Sent: Monday, December 12, 2005 11:06
AM
Subject: RE: 63 Imperial
Thanks for the update
Deana
Sorry for chasing but I'm
having major problems with Bernbaum's at the moment who won't tell me when my
weather-strips were sent. At least you had the courtesy to reply to my e-mail,
you can be sure I will be using you again
Thanks again
Darren
Darren
Gilling
Director
of Business Development
Instant
Legal (A
Division of Brian Camp Support LTD)
Tel
0151 201 8882
Mob
07771 824812
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-----Original
Message-----
From: JC Auto
[mailto:jcauto56@xxxxxxxxxxx]
Sent: Monday, December 12, 2005 5:34
PM
To: Darren
Gilling
Subject: Re: 63
Imperial
Hi Darren,
The instrument guages are ready to
go. I'll take them to the post office today.
Sorry for the
delay!
Thanks again for the order!
Let us know if we can help with anything else!
Regards,
Deana
JC Auto Restoration, Inc.
20815
52nd Ave W. #2
Lynnwood, WA 98036
ph: (425) 672-8324
fax: (425)
771-2522
www.jcauto.com
jcauto@xxxxxxxxxx
----- Original Message -----
From: Darren
Gilling
To: JC
Auto
Sent: Wednesday, December 07, 2005
12:50 AM
Subject: RE: 63 Imperial
Hi Dena
Trust you are well
?
Just a quick note to ask if
the gauges have left the US yet?
Kindest
Regards
Darren
Director of Business
Development
Instant
Legal (A
Division of Brian Camp Support LTD)
Tel
0151 201 8882
Mob
07771 824812
Fra:
mailing-list-owner@xxxxxxxxxxxxxxxx
[mailto:mailing-list-owner@xxxxxxxxxxxxxxxx] På vegne av
DarrenGilling@xxxxxxx
Sendt:
12. desember 2005 23:38
Til:
mailing-list@xxxxxxxxxxxxxxxx
Emne: Re: IML: Yet another unreliable
supplier
You all mention
patience and that's obviously correct, all I'm asking for is a bit of customer
care, after all these parts are pretty expensive. I recently ran a late
Grand Marquis and when I needed anything the suppliers in New Jersey were
fabulous.
This is a great club
and its been a real good help to me, all your feedback is well appreciated