Hi I've just recieved this and he is entitled to his opinion but unfortunetly he just trying to make excuses. I'm happy not to deal with them to be honest and if they think that customer care is to cancel orders and argue with the client, I'm sure they won't be in business for very much longer Darren ----------------- http://www.imperialclub.com ----------------- This message was sent to you by the Imperial Mailing List. Please reply to mailing-list@xxxxxxxxxxxxxxxx and your response will be shared with everyone. Private messages (and attachments) for the Administrators should be sent to webmaster@xxxxxxxxxxxxxxxx To UN-SUBSCRIBE, go to http://imperialclub.com/unsubscribe.htm