Hi Darren,
I am posting this message on behalf of Jeff Carter at JC Auto. Your correspondence with them below.
Sorry.
Tom
Hello Darren, I must say I'm dismayed at your posting on the Imperial Mailing List complaining about us here at JC Auto having "gone deaf and blind since taking my money..." (I won't even address your comment about the sausage; I'm certain I'm not the one to help you with that one). As you are certainly aware, your credit card was charged on Friday, December 9th--only ONE business day ago. All of your prior email communications have been cordial; I'm at a loss to explain what brought about your vindictive, inaccurate tirade to the Imperial Mailing List. You mention that you've had your superb Imperial for just four weeks, yet you seem frustrated trying to get parts from overseas for your 42-year old classic quickly enough to suit your schedule. I'm afraid you've made a terrible mistake.
Fortunately for both of us, the beautifully restored instruments you ordered from us at JC Auto Restoration were packaged and waiting to be shipped this afternoon, Monday, December 12th. After considering this situation I've pulled your parcel and returned the restored gauges to our inventory, and have credited your card for the full purchase amount--again, just ONE business day after the initial charge. Darren, I'm afraid that in the four short weeks you've owned your Imperial you've somehow been soured to the point of never being a truly satisfied customer, no matter what the actual situation. I wish you success with whatever you choose for your next project, whether it be a Jaguar, Ford, or a Yugo.
Jeff Carter
JC Auto Restoration, Inc.
Yet another unreliable supplier
Hello out there
Its with regret that I find myself having to complain
about another
My credit car bill is getting bigger but my part
supply is zero, surely
What has happened to the famous American customer
service? Have us Brits
Can anyone help me ?
Darren
Liverpool -England
----- Original Message ----- From: Darren Gilling To: JC Auto Sent: Monday, December 12, 2005 11:06 AM Subject: RE: 63 Imperial
Thanks for the update Deana
Sorry for chasing but I'm having major problems with Bernbaum's at the moment who won't tell me when my weather-strips were sent. At least you had the courtesy to reply to my e-mail, you can be sure I will be using you again
Thanks again
Darren
Darren
Gilling Tel 0151 201
8882 PLEASE NOTE: -----Original
Message----- Hi Darren,
The instrument guages are ready to go. I'll take them to the post office today.
Sorry for the delay!
Thanks again for the order! Let us know if we can help with anything else!
Regards,
Deana JC Auto Restoration, Inc. ----- Original Message ----- From: Darren Gilling To: JC Auto Sent: Wednesday, December 07, 2005 12:50 AM Subject: RE: 63 Imperial
Hi Dena
Trust you are well ?
Just a quick note to ask if the gauges have left the US yet?
Kindest Regards
Darren
Director of
Business Development Tel 0151 201
8882
Fra: mailing-list-owner@xxxxxxxxxxxxxxxx
[mailto:mailing-list-owner@xxxxxxxxxxxxxxxx] På
vegne av DarrenGilling@xxxxxxx
Hi David
Thanks the e-mail
You all mention patience and that's obviously correct, all I'm asking for is a bit of customer care, after all these parts are pretty expensive. I recently ran a late Grand Marquis and when I needed anything the suppliers in New Jersey were fabulous.
This is a great club and its been a real good help to me, all your feedback is well appreciated
Thanks again
Darren |