Re: [FWDLK] shipping by UPS

[Garrett <TheBulkster@xxxxxxxxxxxxxx>]

Honestly, regardless of the shipping company, I really don't think any of 
them are better than the other.  We've received a few shipments from DHL at 
work where the boxes (rectangular boxes) were nearly bent in half.  The one 
wasn't even for our company, but for a different company a ways down the 
road.  We don't really receive much from DHL either, so hopefully the few 
instances I've seen are just a coincidence.

I'm sure everyone has similar stories regarding FedEx, USPS, UPS, DHL, 
etc....

I consider myself lucky because I have not yet ever had to make a claim on a 
package I've received, regardless of the delivery company.

We use UPS to ship packages where I work.  Remarkably, we very seldom have 
an issue with damaged goods (maybe two or three instances since I've started 
(at least one of which I'm pretty sure was a customer trying to get someone 
else to pay for their negligence), but we ship hundreds of packages per day, 
so two or three claims in seven months isn't too bad I would say).  That 
being said, we have some good employees in our shipping department and 
they're pretty good at packing things so they arrive safe and sound.  Also, 
I would say the majority of the items we ship would have to really be 
pounded on to be damaged, so this is probably part of the reason as well.

It's interesting to hear comments of others from the individual's 
perspective and compare that to the "Preferred Customer" side of things.  If 
we ever call them with an issue, they're always friendly and easy to deal 
with and make sure things are handled in a timely manner.  I guess that's 
the difference between an individual spending $10 to send one package, 
versus an online retailer spending thousands of dollars to send hundreds of 
packages a day.  We pretty much never have to wait on hold either...

----- Original Message ----- 
From: "Ron Waters" <ronbo97@xxxxxxxxxxx>
To: <L-FORWARDLOOK@xxxxxxxxxxxxx>
Sent: Saturday, December 15, 2007 11:06 PM
Subject: Re: [FWDLK] shipping by UPS


> >I have no idea if fedex is any better.
> > Nick
>
> Hey Nick -
>
> Maybe this will answer your question about FedEx. JC Whitney ships via
> FedEx. I ordered glass sweeper (cat whiskers) for my Plymouth. They ship 
> in
> a long tube that should not break under normal circumstances. On three out
> of four occasions, the tube was broken in half like someone had smacked it
> against a concrete pole until it snapped. I was still able to salvage the
> piece on one occasion. But the other two were total losses and JC Whitney
> had to make good by sending another order out without additional charge.
>
> Ron
>
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