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I used to work for UPS. I will not ship with them as a result of the things I saw there. Maybe if I were shipping boulders or dirt ?
If you think the loss factor is a concern, you should see what they call "the sort", terminals where trailers are unloaded and loaded for other destinations. You had better pack for war if you send anything that could get damaged in transit if shipping by UPS, that's all I have to say. Anyone can lose a package. It takes diligent effort to pile five tons of boxes on top of a fender in a load. No effort is made to hold the light and fragile stuff to the end and throw it on top. In fact, sorters were instructed to NOT be concerned with such trivialities and timed loading quotas were strictly hammered on the employees.
Of course, common sense is the best hedge. Sending a raw fender is idiotic, but I saw it many times each shift. I once sold a toilet to a museum on the east coast. The wood crate took half a day to build and the toilet was suspended in injected foam. Hard to justify the effort / cost sometimes, but this was a $12,000 toilet ! The museum was unconcerned with a little extra cost to ensure its safe delivery.
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