Vendor/supplier WARNING!

["Marty" <mtnose@xxxxxxxxxxxxx>]

Just to let everyone know how my last dealings with Gary Goers rapped up. I
was going to send a nice letter to Gary, complimenting his on the quality of
the parts and the reasonable delivery (6 weeks from ordering) but  in it,
asking for an invoice and a refund or to just contact me, when low and
behold!!!!!!!!!! I got a letter from him that had an invoice, an explanation
of the few missing items, and a refund check for $332.90. Gary had made a
separate hand written invoice and recalculated the order and refunded it
accordingly. I just wanted to put some of you at ease, if you have a pending
order from him. As others have said, he does it the old slow way but I am
very happy with the outcome and would recommend Gary to people that have a
lot of patience and want good reproduction parts.

             Marty Trendler
             59 Imp LeBaron 4 door Sedan
             Red Bluff, CA


----- Original Message ----- 
From: <RandalPark@xxxxxxx>
To: <mailing-list@xxxxxxxxxxxxxxxx>
Sent: Friday, January 16, 2004 4:46 PM
Subject: Re: IML: Vendor/supplier WARNING!


> Unfortunately, when it comes to Imperials and upholstery work, I have seen
few jobs that come close to his in quality of workmanship. Most shops don't
seem willing to duplicate the original as closely as Gary. We see evidence
of that on Ebay where we see cars that have been "professionaly restored" by
shops that don't care and owners that don't know any better, even though
thousands of dollars have been spent.
>
> The folks that I know that were happy with the work that Gary did for them
actually drove their car to his shop and waited for it to be finished before
they went home. I think that my friend and his wife even assisted in the
assembly of the seat covers. For all of their trouble, the car is absolutely
beautiful.
>
> Personally, if I do decide to have some work done I plan to find a local
shop to do it. I have a few in mind that I plan to check, but I will not
allow them to touch my car until I see some samples of their work. I reason
that making an appointment and leaving a car in the shop incents them to
finish it so that they can make room for their next job.
>
> Gary needs to do a better job of taking care of his business or he will
not be around too long. A bad recommendation from the IML could really
poison his reputation.
>
> Paul
>
> In a message dated 1/16/2004 12:50:41 PM Eastern Standard Time,
mtnose@xxxxxxxxxxxxx writes:
>
> > Hi Greg,
> >        I received my order from Gary in about 6 weeks, and it was a
$1200.00 order of weather-stripping, clips,  trunk and some interior parts.
Everything was great except I am missing a $100.00 item (a plastic trim
around the seat, and a decal that was to come with a trunk handle). I think
he may have backordered these items but I'm not sure as no invoice came with
the order. I also over paid $80.00 to cover anything he might have needed to
adjust the order, but he filled my order exactly as I wrote it. So my next
step is to write him (Gary's preferred way of doing business), as phone,
e-mails and fax do nothing, asking for the status of the missing items and
refund. I only wish Gary would break down and hire a secretary to handle
customer service (or just someone that can maintain a computer to answer
e-mails), it would give him more time to do what he does best (work on old
cars) not do paperwork. The increase in business and cash flow would offset
the salary of the secretary by far.
> >
> > Marty 59 Imp 4 Door Sedan
> >
> >
> >
> > ----- Original Message ----- 
> > From: Greg and Russell
> > To: mailing-list@xxxxxxxxxxxxxxxx
> > Sent: Friday, January 16, 2004 5:00 AM
> > Subject: IML: Vendor/supplier WARNING!
> >
> >
> > Hello List,
> >
> > Before any of you seriously consider contacting Gary Goers concerning
your leather interior or trunk kits or weather-stripping for your Imperials
or other Mopar products, please listen to how he has treated me!  Had I
known what type of person I would be dealing with, I would have looked
elsewhere.
> >
> > First let me say, like all of you who have heard of the quality of his
work, it is excellent.  That is not the problem.  It is, plain and simple,
how he TREATS his customers.  I would have found myself without any
customers at all if I treated mine the way he has treated me!  From the time
I first contacted him, I was warned by others of the ridiculous time frame I
was looking at to get back my leather seat covers.  It took almost 18 months
before I finally received them!  No amount of calling, pleading or even
threatening legal action (he had a $500 deposit) did any good!  The same
thing occurred when I attempted to order weather-stripping and a trunk kit.
Although I did finally receive the items I ordered, it took repeated emails
explaining my need for these things and the time frame in which I was
working.  He still took months getting me what I ordered!
> >
> > But his latest behavior is inexcusable!  Going on 7 weeks ago (December
9, 2003) I contacted him because my $2,500 leather seat covers had turned
two different shades of gold!  They look awful!  I was shocked when I
discovered this and took them to my upholsterer who said because they had a
metallic dye on them, he could not redye them for me!  He doesn't know of
any source for that type of dye.  I immediately contacted Gary and
surprisingly, he did respond with a terse note saying this color change had
only happened once before and he wasn't using that hide supplier anymore!
He reluctantly offered to remix some dye once he received a sample of the
shade of metallic gold I wanted him to match.  I did this the very next day!
I explained to him how urgent it was that I get the dye quickly as the
upholstery shop would simply move on and my car would be put at the bottom
of the list!  To this day (January 16, 2004) he has yet to reply to any of
my emails!  I have been patient but this is ridiculous!  My $2,500 seat
covers are useless unless I find another leather shop who can match this
dye.  Does anyone have any suggestionss/
> >
> > I am beyond being exasperated with Goers.  I don't see how he stays in
business.  I have written him, gently inquiring when I could expect the dye.
He can't even take one minute to reply to my emails.  Not one minute!  He
doesn't answer his phone nor does he respond to a FAX.  I have given up on
him but I am writing this diatribe to WARN others on the list of the
treatment I have received.  Maybe this message will save you from the
hassles and heartaches I have experienced dealing with him.  Again, does
anyone know of someone who is reputable and would be willing to mix up the
metallic leather dye?  Until the covers are dyed, my interior work has come
to a
> > screeching halt!
> >
> > Sincerely,
> >
> > Greg McDonnell
> > '65 Crown convertible (dead in the water at this writing!)
> >
> >
>
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