"No news is good news". Hogwash!

Thank you for all your emails regarding my 'less than positive' experience with Mr. Goers. I sincerely appreciate your concern, your understanding and your advice! My email this morning was 'without malice' but was as honest as I could be about how I've been treated by him. He finally wrote back (Gee, no word from him in almost 7 weeks after repeated requests that he simply let me know the status of my leather dye) and offered a bunch of half hearted excuses but ended the email rather rudely! Quite honestly, I feel sorry for him as he sounds frustrated, tired, and horribly overworked. I own my own business and am well aware of how it feels to be overworked. But my first priority has always been to make sure the customer (client) is satisfied with what we have provided in the way of a product and/or a service. We are a small company but I work my behind off to see to it my clients are taken care of and in a timely manner. I can empathize with Gary to a certain degree as to the workload but I cannot understand (or disregard) almost 7 weeks of no contact, no replies and the final touch, his curt and rude email today! Whoever it was that said, "No news is good news" must have been a fool! I don't think I am alone in wanting to be updated or acknowledged in over a month and a half of waiting for leather dye that I should not have needed in the first place!

Life is short so I will have to 'move on' as they say! I am finished with him and will find my leather dye somewhere else. Enough of you kindly offered suggestions so I will begin Monday trying to find someone who can match what I need. Good luck to anyone who needs anything from him as you may never see it or you will be old ladies and gentlemen when you do! His behavior and 'customer service' leave much to be desired!