I've been dealing with Frank for about 20 years & never had an unresolved
problem. I've spent thousands of dollars on parts & would buy with confidence. I
feel very certain that some of the dis-satisfied customers are so because of
situations they created themselves, such as not asking sufficiant questions,
which were always answered when I asked, & knowing what you want & if the part
you are buying is in fact THAT part, or a subsitute for it.
John
SherwoodK@xxxxxxx wrote:
> Tony:
>
> Have you ever dealt with Frank? Why does he have so many positives on his
> Ebay ranking? The problem is very simple: People like to ride a band wagon --
> without any reason. It's so easy to knock someone. It's so easy to ruin
> someone's reputation. It takes forever to sometimes to set the record
> straight.
>
> And, there are people on this list who say a good business must advertize and
> use specific hobby publications. Why? If a man wants to run a business the
> way he wants then why shouldn't he. Just because a person uses Ebay as his
> outlet is the vendors choice! Nothing more or less.
>
> If not for Frank, there would not be the parts we are enjoying today. I have
> seen in person the things people have tried to claim Frank did wrong... only
> problem is the info is second or third hand. Years ago, when I was president
> of the WPC Club, we had a member in Germany who claimed he didn't receive his
> order. After contacting Frank for information (shipping date and method of
> shipment) it was determined that it was lost. Frank just replaced the parts
> without complaint.
>
> I'll say it again, Frank has more of what we need than anyone else and gets
> more for his parts than anyone else... So what! Frank started with nothing
> but an idea and 30 years later has an incredible business. A business we all
> need. So, don't knock it, use it!
>
> Sherwood Kahlenberg
>
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