My points were lost...

[<tomswift@xxxxxxxxxxxxx>]

I've never dealt with Mr. Goers, but after reading this, and assuming you're 
telling the truth (and I can't think of any reason why you wouldn't be), I 
don't think I'd be inclined to use him unless he is the very last man on earth 
who can do these things.

Part of any business is communicating with your customer.  To make you wait 
that long without any kind of communication is amazing.  I can see no 
justification for it, or for not returning your calls.  In my opinion, you have 
an incredible amount of patience.  Far more than I would have had.

Last, Mr. Goers is responsible for any defective materials supplied to him by 
his vendors, not you.  I think he should reimburse you for the extra work you 
had to go to to get the color right, particularly when he has admitted to the 
problem and even told you the reason for it.

I don't blame you for one bit for sharing this story with us.

Mark M

> 
> From: "Greg and Russell" <65luxuryliner@xxxxxxxxxxxxx>
> Date: 2004/08/21 Sat PM 06:45:11 EDT
> To: <mailing-list@xxxxxxxxxxxxxxxx>
> Subject: IML: My points were lost...
> 
> I think the purpose for my post regarding my negative experiences with Gary 
>Goers was lost or perhaps misinterpreted judging by some of the replies to 
>this forum.  I merely wanted to pass on to other unsuspecting IML'ers what to 
>expect in their dealings with Mr. Goers.  Regardless of his talents and 
>abilities (I think the word 'craftsman' was mentioned), he has failed horribly 
>in the 'customer relations' part of his business (I use that word 
>reluctantly)!  I don't think any one of us who has dealt with him on any level 
>would deny that.  
> 
> The facts in my situation are:  I paid him up front with a deposit ($500) to 
>get started on my leather seat covers.  I was NEVER told or informed in any 
>subtle, back door way that I would have to wait 17 months to finally receive 
>them.  I asked that my letter of agreement be looked over, signed if he were 
>in agreement with its contents, and returned to me.  I never received it back. 
> Maybe it got lost in the mail (yeh right)!  My check was cashed in a short 
>three days yet I never heard a word out of him or his assistant (at that time 
>it was a fellow named Conrad) until I called almost 7 months later to inquire 
>about the progress.  In that entire time no one contacted me yet when I called 
>to inquire about my work, I had to leave no less than 5 messages and it was a 
>week after leaving the fifth one that I finally received a call with a few 
>lame excuses but stating Gary hadn't been able to get started on them.  At the 
>end of the 16 month I had to literally threaten Mr. Goers (through Conrad as 
>you never speak to the 'Mopar God', him
self) with legal action.  He had possessed my $500 for 16 months and he also 
had my seat covers to use as patterns.  Finally, after another month I received 
the covers with a terse warning to never divulge the price I was charged 
because he could never do that job again for that amount of money ($2,500)!  He 
said he had no idea how involved those '65 seat covers would be.  I asked him 
how that could be that he would not know the difficulty or the time involved 
and he stated (at that time) he had never reproduced covers for a '65 Imperial. 
 THAT was never made known to me in the beginning either.  
> 
> The covers turned several garish shades of gold.  I contacted him and his 
>excuse was a 'bad' vendor he used once and got a hold of some leather that 
>just wouldn't take the dye correctly.  I've paid $2,500 for covers that are 
>useless and that's all he can say!  I still have never received the dye he 
>promised, nor a refund on the dye and other chemicals I had to purchase from 
>Leatherique.  He promised a refund of those expenses but I have nothing from 
>him.  I asked him to provide me with brake and accelerator pads as I need them 
>to complete my restoration.  Once again, he promised he would send them.  
>Wrong again!  I haven't seen them (maybe got lost in the mail)!
> 
> Now he refuses to reply to my attempts to reach him.  How callous can someone 
>be?  He has my money (to date approximately $3,300 as I purchased other 
>interior/trunk pieces and weather-stripping for the entire car), so I can 
>forget about ever seeing a refund or any other parts for him.
> 
> Regardless of whether he is a craftsman or not, that does not erase how he 
>has treated me and countless others!  George Laurie is also a craftsman and a 
>one man show as well and he is incredibly professional and cordial.  He also 
>replies to emails promptly and I dare say if there were a problem with 
>anything he has provided anyone on this list, he would be quick to make things 
>right.  George obviously has scruples and cares about his customers as well as 
>his reputation.
> 
> Nuff said and nuff time spent jawing about something neither I nor anyone 
>else can do anything about.  Dealing with Gary Goers has not been nice and it 
>has been a lesson well learned.  I will be very careful in the future before 
>trusting someone with so much of my money (and factory covers to be used as 
>patterns).  I will ask for references and whether anyone has had a bad 
>experience with a vendor.  Life is way too short for this kind of frustration!
> 
> Greg McDonnell  
> 
>  
> 
>