Unfortunately, in most areas (except for large metropolitan areas and even then), the BBB is more like a "social" club. Several cities in southern California have BBB chapters but all they really will do is take a complaint. They are not empowered to do anything legally to collect money or sue the provider of service or a dealership.
In some areas, the number of complaints must reach a certain level before they will even contact the dealership/servicer. Sort of like a bank. If you have a problem with a credit card and a merchant, the bank will do nothing. Complaining to the OCC (Office of the Comptroller) who are supposed to regulate banks does nothing.
on 22/06/04 01:09, Mike at imperialsrus@xxxxxxxxxxx wrote:
> Isn't there a NEW law against INTERNET FRAUD? I would contact the Better > Business Bureau Either in YOUR state and/or in the State of Illinois and > explain what happened, (they will send you a complaint form ) and inquire > about a federal law on this subject....I would assume that a major purchase > such as yours would be covered somehow....Did you pay by CREDIT CARD? Check > with your credit card company if you did to see what they can do for you > .BUMBS like THIS do NOT deserve to stay in Business. > Mike Veronesi
I second that. I had 2 problems so far (not car-related) and promptly contacted the Better Business Bureau. Both times, I've got what I wanted as businesses take it very seriously when the BBB is involved.
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