[It's understood that you send the store's letter
right away and advise them you're returning the tires
(you'll obviously have to mount something to sit your
car on when you do this). Since they're already on
notice that you're debiting them back, they'll have to
take the tires whether they want to or not--otherwise,
they'll lose a customer, the tires and the money.
A letter to Firestone corporate headquarters might
help. If they still refuse, take them to small claims
court.
Whether the bank wants to debit back isn't the
issue--they won't get their money in any case. Be
prepared to cancel the card and fight with them.
Regulation Z and VISA/Mastercard rules are on your
side.]
--- jsadowski <jsadowski@xxxxxxx> wrote:
> In order to debit the store back, you'll have to
> return the tires to them. I've been down this road
> before on another issue & found that if you still
> have the mechandise in your possesion, the bank
> won't reverse the charge.
> John
> ----- Original Message -----
> From: Bob Wilson
> To: mailing-list@xxxxxxxxxxxxxxxx
> Sent: Friday, May 17, 2002 9:05 AM
> Subject: Re: IML: unwanted tires
>
>
> [If you purchased the tires with a credit card
> (you
> did do that, didn't you?), you can write a letter
> to
> the Firestone store describing what you think are
> defects (leave out the appearance or width of the
> whitewall because that's not a valid issue) and
> send a
> copy of this letter along with a letter to the
> credit
> card company when you debit them back. DO NOT PAY
> THE
> AMOUNT IN QUESTION. If you do, the bank will have
> less reason to argue on your behalf.
>
> It sounds like the tires are either defective or
> misrepresented. Be prepared, however, to lost
> that
> credit card. Banks are becoming increasingly
> reluctant to debit back merchants, despite VISA
> and
> Mastercard rules (and Regulation Z which spells
> out
> the same rights) that permit you to debit back the
> merchant if you have just cause.
>
> e-mail me privately if you have any questions.
>
> Bob]
>
>
> --- Mark McDonald <tomswift@xxxxxxxxxxxxx> wrote:
> > Has anyone had the experience of buying a set of
> > tires, having them put
> > on the car, and then deciding they don't want
> them?
> >
> > Any advice on how to get my money back?
> >
> > I just bought a set of Firestone 721s for my '68
> > convertible based on
> > the recommendations of several people, and I
> have to
> > say I'm extremely
> > disappointed with them.
> >
> > First of all, I found the width of the whitewall
> on
> > these tires to be
> > too wide for a '68, in my opinion (almost 2
> inches).
> > I had read what
> > their width was before I bought them, but
> reading is
> > one thing & seeing
> > is another. I think I'm really looking for
> > something closer to 1-1
> > 1/4".
> >
> > Second, the construction of the tires appears
> very
> > poor. By that I
> > mean, the whitewall appears to have been
> "plastered
> > over," or applied
> > over, a pre-existing narrower whitewall. In
> certain
> > lighting conditions
> > you can see the outlines of the narrow whitewall
> > underneath quite
> > clearly.
> >
> > In addition, these tires all arrived at my
> dealer
> > with scuffs and tiny
> > chips missing from the whitewalls. These
> weren't
> > apparent until I got
> > the car home and cleaned the tires thoroughly.
> (The
> > dealer cleaned off
> > the blue but left big smudges and fingerprints
> all
> > over; the dirt
> > obscured the defects.)
> >
> > Also, there appears to be overspray, for lack of
> a
> > better term, on the
> > black area of the tires, like tiny dots of white
> > paint.
> >
> > Surprisingly, they're also a lot noisier than
> the
> > old tires I had on
> > there. This is my first experience with
> Firestone
> > tires & I'm not
> > impressed. Anybody ever return a set of tires?
> >
> > Mark
> >
> >
> >
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> > -----------------
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>
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