[If you purchased the tires with a credit card (you
did do that, didn't you?), you can write a letter to
the Firestone store describing what you think are
defects (leave out the appearance or width of the
whitewall because that's not a valid issue) and send a
copy of this letter along with a letter to the credit
card company when you debit them back. DO NOT PAY THE
AMOUNT IN QUESTION. If you do, the bank will have
less reason to argue on your behalf.
It sounds like the tires are either defective or
misrepresented. Be prepared, however, to lost that
credit card. Banks are becoming increasingly
reluctant to debit back merchants, despite VISA and
Mastercard rules (and Regulation Z which spells out
the same rights) that permit you to debit back the
merchant if you have just cause.
e-mail me privately if you have any questions.
Bob]
--- Mark McDonald <tomswift@xxxxxxxxxxxxx> wrote:
> Has anyone had the experience of buying a set of
> tires, having them put
> on the car, and then deciding they don't want them?
>
> Any advice on how to get my money back?
>
> I just bought a set of Firestone 721s for my '68
> convertible based on
> the recommendations of several people, and I have to
> say I'm extremely
> disappointed with them.
>
> First of all, I found the width of the whitewall on
> these tires to be
> too wide for a '68, in my opinion (almost 2 inches).
> I had read what
> their width was before I bought them, but reading is
> one thing & seeing
> is another. I think I'm really looking for
> something closer to 1-1
> 1/4".
>
> Second, the construction of the tires appears very
> poor. By that I
> mean, the whitewall appears to have been "plastered
> over," or applied
> over, a pre-existing narrower whitewall. In certain
> lighting conditions
> you can see the outlines of the narrow whitewall
> underneath quite
> clearly.
>
> In addition, these tires all arrived at my dealer
> with scuffs and tiny
> chips missing from the whitewalls. These weren't
> apparent until I got
> the car home and cleaned the tires thoroughly. (The
> dealer cleaned off
> the blue but left big smudges and fingerprints all
> over; the dirt
> obscured the defects.)
>
> Also, there appears to be overspray, for lack of a
> better term, on the
> black area of the tires, like tiny dots of white
> paint.
>
> Surprisingly, they're also a lot noisier than the
> old tires I had on
> there. This is my first experience with Firestone
> tires & I'm not
> impressed. Anybody ever return a set of tires?
>
> Mark
>
>
>
Back to the Home of the Forward Look Network