Re: SV: IML: Yet another unreliable supplier/ I doubt it
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Re: SV: IML: Yet another unreliable supplier/ I doubt it



I'm wondering in the comments below if it was the customer who asked to cancel this transaction? If not, there may be grounds for legal action. It seems very foolish that both customer & seller are acting like a couple of kids.
John
----- Original Message ----- From: <randalpark@xxxxxxx>
To: <mailing-list@xxxxxxxxxxxxxxxx>
Sent: Tuesday, December 13, 2005 12:43 PM
Subject: Re: SV: IML: Yet another unreliable supplier/ I doubt it



It sounds like the owner didn't have the car as long as I would plan for it to take to receive Imperial parts that I might purchase in the first place. I waited over nine months for an interior kit. The seller took half the money up front, and then the rest at the completion of the order. Many things I buy on Ebay take six week to arrive even though they have been paid for the day the auction ended.


I think patience is the key to success and it sounds like there was none here. Imperial parts suppliers are precious and few. I think that we should be careful how we treat them in this forum. Too much bad press would be like cutting off our nose to spite our own face.

Paul W.

-----Original Message-----
From: mopar413@xxxxxxxxxxx
To: mailing-list@xxxxxxxxxxxxxxxx
Sent: Tue, 13 Dec 2005 11:03:30 -0500
Subject: Re: SV: IML: Yet another unreliable supplier


Sounds to me like he was in too much of a hurry.,

From: Tom-Egil Seljås <tom-egil@xxxxxxxxxxx> Date: 2005/12/13 Tue AM 03:02:32 EST To: <mailing-list@xxxxxxxxxxxxxxxx> Subject: SV: IML: Yet another unreliable supplier

Hi Darren,



I am posting this message on behalf of Jeff Carter at JC Auto. Your
correspondence with them below.



Sorry.



Tom





Hello Darren,

I must say I'm dismayed at your posting on the Imperial Mailing List
complaining about us here at JC Auto having "gone deaf and blind since
taking my money..." (I won't even address your comment about the sausage;
I'm certain I'm not the one to help you with that one). As you are
certainly aware, your credit card was charged on Friday, December 9th--only
ONE business day ago. All of your prior email communications have been
cordial; I'm at a loss to explain what brought about your vindictive,
inaccurate tirade to the Imperial Mailing List. You mention that you've had
your superb Imperial for just four weeks, yet you seem frustrated trying to
get parts from overseas for your 42-year old classic quickly enough to suit
your schedule. I'm afraid you've made a terrible mistake.




Fortunately for both of us, the beautifully restored instruments you ordered
from us at JC Auto Restoration were packaged and waiting to be shipped this
afternoon, Monday, December 12th. After considering this situation I've
pulled your parcel and returned the restored gauges to our inventory, and
have credited your card for the full purchase amount--again, just ONE
business day after the initial charge. Darren, I'm afraid that in the four
short weeks you've owned your Imperial you've somehow been soured to the
point of never being a truly satisfied customer, no matter what the actual
situation. I wish you success with whatever you choose for your next
project, whether it be a Jaguar, Ford, or a Yugo.




Jeff Carter



JC Auto Restoration, Inc.
20815 52nd Ave W. #2
Lynnwood, WA  98036
ph: (425) 672-8324
fax: (425) 771-2522
 <http://www.jcauto.com> www.jcauto.com
 <mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx









Yet another unreliable supplier



Hello out there



Its with regret that I find myself having to complain about another
parts
supplier. Only last week I wrote about the rude and unhelpful people at
Bernbaum's now I have problems with JC Auto's who seem to have gone
blind
and deaf since taking my money. I've sent several e-mails to enquire
where
my parts are and yes you've guessed it - not a sausage !!!



My credit car bill is getting bigger but my part supply is zero, surely
this
can't be right ?



What has happened to the famous American customer service? Have us Brits
upset you or something or is it a problem with the classic car part
supplier
network on a whole. I've had my Imperial for 4 weeks now and although
its a
superb car I think it might be time to change it for Jaguar or a Ford or
something that I can actualy get parts for.



Can anyone help me ?



Darren



Liverpool -England





----- Original Message -----

From: <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling

To: <mailto:jcauto@xxxxxxxxxx> JC Auto

Sent: Monday, December 12, 2005 11:06 AM

Subject: RE: 63 Imperial



Thanks for the update Deana



Sorry for chasing but I'm having major problems with Bernbaum's at the
moment who won't tell me when my weather-strips were sent. At least you had
the courtesy to reply to my e-mail, you can be sure I will be using you
again




Thanks again



Darren



Darren Gilling
Director of Business Development
Instant Legal (A Division of Brian Camp Support LTD)

Tel   0151 201 8882
Mob 07771  824812

PLEASE NOTE:
This e-mail is confidential and may well also be legally privileged. If you
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-----Original Message-----
From: JC Auto [mailto:jcauto56@xxxxxxxxxxx]
Sent: Monday, December 12, 2005 5:34 PM
To: Darren Gilling
Subject: Re: 63 Imperial

Hi Darren,



The instrument guages are ready to go.  I'll take them to the post office
today.



Sorry for the delay!



Thanks again for the order! Let us know if we can help with anything else!



Regards,



Deana

JC Auto Restoration, Inc.
20815 52nd Ave W. #2
Lynnwood, WA  98036
ph: (425) 672-8324
fax: (425) 771-2522
 <http://www.jcauto.com> www.jcauto.com
 <mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx

----- Original Message -----

From: <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling

To: <mailto:jcauto@xxxxxxxxxx> JC Auto

Sent: Wednesday, December 07, 2005 12:50 AM

Subject: RE: 63 Imperial



Hi Dena



Trust you are well ?



Just a quick note to ask if the gauges have left the US yet?



Kindest Regards



Darren



Director of Business Development
Instant Legal (A Division of Brian Camp Support LTD)

Tel   0151 201 8882
Mob 07771  824812









_____

Fra: mailing-list-owner@xxxxxxxxxxxxxxxx
[mailto:mailing-list-owner@xxxxxxxxxxxxxxxx] På vegne av
DarrenGilling@xxxxxxx
Sendt: 12. desember 2005 23:38
Til: mailing-list@xxxxxxxxxxxxxxxx
Emne: Re: IML: Yet another unreliable supplier



Hi David



Thanks the e-mail



You all mention patience and that's obviously correct, all I'm asking for is
a bit of customer care, after all these parts are pretty expensive. I
recently ran a late Grand Marquis and when I needed anything the suppliers
in New Jersey were fabulous.




This is a great club and its been a real good help to me, all your feedback
is well appreciated




Thanks again



Darren





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