Re: SV: IML: Yet another unreliable supplier
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Re: SV: IML: Yet another unreliable supplier



Sounds to me like he was in too much of a hurry.,              
> 
> From: Tom-Egil Seljås <tom-egil@xxxxxxxxxxx>
> Date: 2005/12/13 Tue AM 03:02:32 EST
> To: <mailing-list@xxxxxxxxxxxxxxxx>
> Subject: SV: IML: Yet another unreliable supplier
> 
> Hi Darren,
> 
>  
> 
> I am posting this message on behalf of Jeff Carter at JC Auto. Your
> correspondence with them below.
> 
>  
> 
> Sorry.
> 
>  
> 
> Tom
> 
>  
> 
>  
> 
> Hello Darren,
> 
> I must say I'm dismayed at your posting on the Imperial Mailing List
> complaining about us here at JC Auto having "gone deaf and blind since
> taking my money..."  (I won't even address your comment about the sausage;
> I'm certain I'm not the one to help you with that one).  As you are
> certainly aware, your credit card was charged on Friday, December 9th--only
> ONE business day ago.  All of your prior email communications have been
> cordial; I'm at a loss to explain what brought about your vindictive,
> inaccurate tirade to the Imperial Mailing List.  You mention that you've had
> your superb Imperial for just four weeks, yet you seem frustrated trying to
> get parts from overseas for your 42-year old classic quickly enough to suit
> your schedule.  I'm afraid you've made a terrible mistake.
> 
>  
> 
> Fortunately for both of us, the beautifully restored instruments you ordered
> from us at JC Auto Restoration were packaged and waiting to be shipped this
> afternoon, Monday, December 12th.  After considering this situation I've
> pulled your parcel and returned the restored gauges to our inventory, and
> have credited your card for the full purchase amount--again, just ONE
> business day after the initial charge.  Darren, I'm afraid that in the four
> short weeks you've owned your Imperial you've somehow been soured to the
> point of never being a truly satisfied customer, no matter what the actual
> situation.  I wish you success with whatever you choose for your next
> project, whether it be a Jaguar, Ford, or a Yugo.
> 
>  
> 
> Jeff Carter
> 
>  
> 
> JC Auto Restoration, Inc.
> 20815 52nd Ave W. #2
> Lynnwood, WA  98036
> ph: (425) 672-8324
> fax: (425) 771-2522
>  <http://www.jcauto.com> www.jcauto.com
>  <mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx
> 
>  
> 
>  
> 
>  
> 
>  
> 
> Yet another unreliable supplier 
> 
>  
> 
> Hello out there 
> 
>  
> 
> Its with regret that I find myself having to complain about another
> parts
> supplier. Only last week I wrote about the rude and unhelpful people at
> Bernbaum's now I have problems with JC Auto's who seem to have gone
> blind
> and deaf since taking my money. I've sent several e-mails to enquire
> where
> my parts are and yes you've guessed it - not a sausage !!!
> 
>  
> 
> My credit car bill is getting bigger but my part supply is zero, surely
> this
> can't be right ?
> 
>  
> 
> What has happened to the famous American customer service? Have us Brits
> upset you or something or is it a problem with the classic car part
> supplier
> network on a whole. I've had my Imperial for 4 weeks now and although
> its a
> superb car I think it might be time to change it for Jaguar or a Ford or
> something that I can actualy get parts for.
> 
>  
> 
> Can anyone help me ?
> 
>  
> 
> Darren 
> 
>  
> 
> Liverpool -England
> 
>   
> 
>  
> 
> ----- Original Message ----- 
> 
> From:  <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling 
> 
> To:  <mailto:jcauto@xxxxxxxxxx> JC Auto 
> 
> Sent: Monday, December 12, 2005 11:06 AM
> 
> Subject: RE: 63 Imperial
> 
>  
> 
> Thanks for the update Deana
> 
>  
> 
> Sorry for chasing but I'm having major problems with Bernbaum's at the
> moment who won't tell me when my weather-strips were sent. At least you had
> the courtesy to reply to my e-mail, you can be sure I will be using you
> again
> 
>  
> 
> Thanks again 
> 
>  
> 
> Darren 
> 
>  
> 
> Darren Gilling 
> Director of Business Development 
> Instant Legal (A Division of Brian Camp Support LTD) 
> 
> Tel   0151 201 8882 
> Mob 07771  824812 
> 
> PLEASE NOTE:
> This e-mail is confidential and may well also be legally privileged. If you
> have received it in error, you are on notice of its status. Please notify us
> immediately by reply e-mail and then delete this message from your system.
> Please do not copy it or use it for any purpose or disclose its contents to
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> email support@xxxxxxxxxxxxx if you have any queries
> 
> -----Original Message-----
> From: JC Auto [mailto:jcauto56@xxxxxxxxxxx]
> Sent: Monday, December 12, 2005 5:34 PM
> To: Darren Gilling
> Subject: Re: 63 Imperial
> 
> Hi Darren,
> 
>  
> 
> The instrument guages are ready to go.  I'll take them to the post office
> today.
> 
>  
> 
> Sorry for the delay!
> 
>  
> 
> Thanks again for the order!  Let us know if we can help with anything else!
> 
>  
> 
> Regards,
> 
>  
> 
> Deana
> 
> JC Auto Restoration, Inc.
> 20815 52nd Ave W. #2
> Lynnwood, WA  98036
> ph: (425) 672-8324
> fax: (425) 771-2522
>  <http://www.jcauto.com> www.jcauto.com
>  <mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx
> 
> ----- Original Message ----- 
> 
> From:  <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling 
> 
> To:  <mailto:jcauto@xxxxxxxxxx> JC Auto 
> 
> Sent: Wednesday, December 07, 2005 12:50 AM
> 
> Subject: RE: 63 Imperial
> 
>  
> 
> Hi Dena 
> 
>  
> 
> Trust you are well ?
> 
>  
> 
> Just a quick note to ask if the gauges have left the US yet?
> 
>  
> 
> Kindest Regards
> 
>  
> 
> Darren 
> 
>  
> 
> Director of Business Development 
> Instant Legal (A Division of Brian Camp Support LTD) 
> 
> Tel   0151 201 8882 
> Mob 07771  824812 
> 
>  
> 
>  
> 
>  
> 
>  
> 
>   _____  
> 
> Fra: mailing-list-owner@xxxxxxxxxxxxxxxx
> [mailto:mailing-list-owner@xxxxxxxxxxxxxxxx] På vegne av
> DarrenGilling@xxxxxxx
> Sendt: 12. desember 2005 23:38
> Til: mailing-list@xxxxxxxxxxxxxxxx
> Emne: Re: IML: Yet another unreliable supplier
> 
>  
> 
> Hi David 
> 
>  
> 
> Thanks the e-mail 
> 
>  
> 
> You all mention patience and that's obviously correct, all I'm asking for is
> a bit of customer care, after all these parts are pretty expensive.  I
> recently ran a late Grand Marquis and when I needed anything the suppliers
> in New Jersey were fabulous.
> 
>  
> 
> This is a great club and its been a real good help to me, all your feedback
> is well appreciated 
> 
>  
> 
> Thanks again 
> 
>  
> 
> Darren 
> 
> 
> 


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