Sounds to me like he was in too much of a hurry., > > From: Tom-Egil Seljås <tom-egil@xxxxxxxxxxx> > Date: 2005/12/13 Tue AM 03:02:32 EST > To: <mailing-list@xxxxxxxxxxxxxxxx> > Subject: SV: IML: Yet another unreliable supplier > > Hi Darren, > > > > I am posting this message on behalf of Jeff Carter at JC Auto. Your > correspondence with them below. > > > > Sorry. > > > > Tom > > > > > > Hello Darren, > > I must say I'm dismayed at your posting on the Imperial Mailing List > complaining about us here at JC Auto having "gone deaf and blind since > taking my money..." (I won't even address your comment about the sausage; > I'm certain I'm not the one to help you with that one). As you are > certainly aware, your credit card was charged on Friday, December 9th--only > ONE business day ago. All of your prior email communications have been > cordial; I'm at a loss to explain what brought about your vindictive, > inaccurate tirade to the Imperial Mailing List. You mention that you've had > your superb Imperial for just four weeks, yet you seem frustrated trying to > get parts from overseas for your 42-year old classic quickly enough to suit > your schedule. I'm afraid you've made a terrible mistake. > > > > Fortunately for both of us, the beautifully restored instruments you ordered > from us at JC Auto Restoration were packaged and waiting to be shipped this > afternoon, Monday, December 12th. After considering this situation I've > pulled your parcel and returned the restored gauges to our inventory, and > have credited your card for the full purchase amount--again, just ONE > business day after the initial charge. Darren, I'm afraid that in the four > short weeks you've owned your Imperial you've somehow been soured to the > point of never being a truly satisfied customer, no matter what the actual > situation. I wish you success with whatever you choose for your next > project, whether it be a Jaguar, Ford, or a Yugo. > > > > Jeff Carter > > > > JC Auto Restoration, Inc. > 20815 52nd Ave W. #2 > Lynnwood, WA 98036 > ph: (425) 672-8324 > fax: (425) 771-2522 > <http://www.jcauto.com> www.jcauto.com > <mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx > > > > > > > > > > Yet another unreliable supplier > > > > Hello out there > > > > Its with regret that I find myself having to complain about another > parts > supplier. Only last week I wrote about the rude and unhelpful people at > Bernbaum's now I have problems with JC Auto's who seem to have gone > blind > and deaf since taking my money. I've sent several e-mails to enquire > where > my parts are and yes you've guessed it - not a sausage !!! > > > > My credit car bill is getting bigger but my part supply is zero, surely > this > can't be right ? > > > > What has happened to the famous American customer service? Have us Brits > upset you or something or is it a problem with the classic car part > supplier > network on a whole. I've had my Imperial for 4 weeks now and although > its a > superb car I think it might be time to change it for Jaguar or a Ford or > something that I can actualy get parts for. > > > > Can anyone help me ? > > > > Darren > > > > Liverpool -England > > > > > > ----- Original Message ----- > > From: <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling > > To: <mailto:jcauto@xxxxxxxxxx> JC Auto > > Sent: Monday, December 12, 2005 11:06 AM > > Subject: RE: 63 Imperial > > > > Thanks for the update Deana > > > > Sorry for chasing but I'm having major problems with Bernbaum's at the > moment who won't tell me when my weather-strips were sent. At least you had > the courtesy to reply to my e-mail, you can be sure I will be using you > again > > > > Thanks again > > > > Darren > > > > Darren Gilling > Director of Business Development > Instant Legal (A Division of Brian Camp Support LTD) > > Tel 0151 201 8882 > Mob 07771 824812 > > PLEASE NOTE: > This e-mail is confidential and may well also be legally privileged. If you > have received it in error, you are on notice of its status. Please notify us > immediately by reply e-mail and then delete this message from your system. > Please do not copy it or use it for any purpose or disclose its contents to > any other person: to do so could be a breach of confidence. Please note that > this firm does not accept service of process via fax or email. Thank you for > your co-operation. Please contact our IT Helpdesk on +44 (0)151 201 8088 or > email support@xxxxxxxxxxxxx if you have any queries > > -----Original Message----- > From: JC Auto [mailto:jcauto56@xxxxxxxxxxx] > Sent: Monday, December 12, 2005 5:34 PM > To: Darren Gilling > Subject: Re: 63 Imperial > > Hi Darren, > > > > The instrument guages are ready to go. I'll take them to the post office > today. > > > > Sorry for the delay! > > > > Thanks again for the order! Let us know if we can help with anything else! > > > > Regards, > > > > Deana > > JC Auto Restoration, Inc. > 20815 52nd Ave W. #2 > Lynnwood, WA 98036 > ph: (425) 672-8324 > fax: (425) 771-2522 > <http://www.jcauto.com> www.jcauto.com > <mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx > > ----- Original Message ----- > > From: <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling > > To: <mailto:jcauto@xxxxxxxxxx> JC Auto > > Sent: Wednesday, December 07, 2005 12:50 AM > > Subject: RE: 63 Imperial > > > > Hi Dena > > > > Trust you are well ? > > > > Just a quick note to ask if the gauges have left the US yet? > > > > Kindest Regards > > > > Darren > > > > Director of Business Development > Instant Legal (A Division of Brian Camp Support LTD) > > Tel 0151 201 8882 > Mob 07771 824812 > > > > > > > > > > _____ > > Fra: mailing-list-owner@xxxxxxxxxxxxxxxx > [mailto:mailing-list-owner@xxxxxxxxxxxxxxxx] På vegne av > DarrenGilling@xxxxxxx > Sendt: 12. desember 2005 23:38 > Til: mailing-list@xxxxxxxxxxxxxxxx > Emne: Re: IML: Yet another unreliable supplier > > > > Hi David > > > > Thanks the e-mail > > > > You all mention patience and that's obviously correct, all I'm asking for is > a bit of customer care, after all these parts are pretty expensive. I > recently ran a late Grand Marquis and when I needed anything the suppliers > in New Jersey were fabulous. > > > > This is a great club and its been a real good help to me, all your feedback > is well appreciated > > > > Thanks again > > > > Darren > > > ----------------- http://www.imperialclub.com ----------------- This message was sent to you by the Imperial Mailing List. Please reply to mailing-list@xxxxxxxxxxxxxxxx and your response will be shared with everyone. Private messages (and attachments) for the Administrators should be sent to webmaster@xxxxxxxxxxxxxxxx To UN-SUBSCRIBE, go to http://imperialclub.com/unsubscribe.htm