RE: Is he ever satisfied?

["Robert (UK)" <r.lane@xxxxxxxxxx>]

Some good news for a change.

AutoInstruments are happy to take our cluster back and refinish it how 
we want it, although they are adamant that 63 Dodges came with either 
painted or plated instrument clusters, depending on trim level.
I said that I'd never seen a painted one until now. They say they've 
seen more painted ones. Oh well.
After justifying their actions (ie returning it with paint as that's how 
it was supplied to them), Gentry went on to say:
"Regardless, we want you to be happy with our services and will rechrome 
the unit again if you prefer to have it chrome rather than silver.  My 
particular concern is that you not feel helpless dealing with a company 
from a different country - we want you to have what you expect.  
If you decide to send it to us please specify this point in a note 
attached with the bezel or include a copy of this email.  We receive an 
incredible amount of parts and don't want to accidentally send you a 
beautiful silver cluster twice! 
I apoligize for not getting your bezel back to you correctly the first 
time.  
Again I'm sorry for the problem."

Although I've now got to repackage the unit and pay for postage back to 
the US, then pay to get it back here and thru customs (I've yet to 
discuss this with them), I'm impressed with their attitude and it's a 
great relief as this came about in the same week we found our Legendary 
seats covers to be not 100% as expected also!

So if anyone else is considering using them, I'd recommend them fully 
but make sure they know what finish you require on what parts in case 
there are other options.

Robert
63 Polara 500
England

Robert (UK) wrote:
> 
> Yes Sean I do remember! And I was thinking of your reply when I was 
> typing my latest rant.
> But I did have a fairly detailed (detailed enough, I thought) list of 
> what they were going to do. I just assumed they knew what areas should 
> be chromed and what should be painted.
> 
> Robert
> 63 Polara 500
> England
> 
> Sean B wrote:
> > 
> > No offense, Robert, but I tried to warn you about them--remember?  I 
> > sincerely hope they fix it for you, though, without putting you through 
> > more hassles.
> > 
> > Sean


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