Well, that is a pleasant surprise. I can imagine the feeling of concern, if Mr
Nordstrom actually is a vintage automobile fan, that ran through him. Looks like
the Fallon McGelliot ad agency are the idiots ultimately responsible for this
goof up. Glad to hear they did pull the advertisement anyway. Hopefully that ad
agency full of buffoons won't get no more clients. Somehow I think most companys
don't like alienating their customers, and it looks like Nordstrom shoes doesn't
like the idea either. Thanks for sharing this.
Phil Patterson
Debora Hardwick wrote:
> Hi Guys (and gals),
>
> Thought you might like to see the response I received from Nordstom's
> today.
>
> Freddie
>
> ------------------------------------------------------------------------
>
> Subject: Nordstrom.com
> Date: Thu, 6 Jan 2000 17:34:24 -0700
> From: "Nordstrom, Blake" <blake@xxxxxxxxxxxxx>
> To: "'58fury@xxxxxxxxxxxxx'" <58fury@xxxxxxxxxxxxx>
>
> Dear Mr. Hardwick:
>
> I was just sent the email message you forwarded to our company, and though
> you said you didn't want a response, I feel strongly that I do so. First of
> all, I've never sent a generic form letter and I respond personally to every
> customer. My email address is blake@xxxxxxxxxxxxx and my direct line is
> (206) 373-4030, I would be happy to discuss this with you at any time.
> Though the damage has been done, I want you to know that I concur with your
> observations of this particular ad. As someone that has enjoyed rebuilding
> and maintianing classic automobiles, I, too was taken aback by our
> advertising agency, Fallon McElligott, message that destroyed a 1957
> Cadillac. We have pulled the ad, but unfortunately we have alienated
> customers such as yourself. I do value very much your goodwill and
> patronage and would love the opportunity to try and regain your trust in our
> company.
>
> Blake Nordstrom
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