Years ago (the last time i had any dealings with them), I ordered
something and paid for UPS Next Day Shipping. Part of that deal was if
the part was delivered MORE than 1 day later, the shipping was to hae
been free.
The piece arrived 3 days later.
I told Atlas that I signed for the piece's delivery "late" and that I
wanted to be refunded my shipping payment, under the terms of the
shipping agreement.
Atlas refused to refund my money, even tho they could apply for a refund
with UPS.
I had to threaten a credit card dispute filing (which does, indeed,
seem to carry some influence on a seller) before Bob agreed to refund my
shipping cost.
He concluded by saying words-to-the-effect: "If you're going to do this
(threaten a card-dispute)
don't ever contact me again, in the future."
I haven't.......
Neil Vedder
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--- Begin Message ---
- From: Jim Bennett <hemidriver@xxxxxxx>
- Date: Wed, 28 May 2008 09:34:21 -0400
Fellow ForwardLookers:
I’d like to alert the list about my recent experience with Atlas
Obsolete Motor Parts and ask if others have had a similar experience.
On March 22, 2008, I purchased from Atlas a “Fuel Pump & Flex Hose for
1955-1956 Chrysler & Imperial” in a “Buy It Now” transaction on ebay. I
paid $126.64 (including shipping and handling) by USPS money order, and
Atlas acknowledged receipt of payment on March 27th.
Weeks went by, but no parts arrived. I filed a “Did not receive goods”
complaint with ebay. Atlas responded that the parts had been sent but
had been returned as “NOT DELIVERABLE” by the Post Office.... Atlas
reported to me the address to which the parts had been shipped, and
this address was correct. Atlas requested that I “advise” them about
what to do.
I replied that the address that Atlas reportedly sent the parcel to
was, indeed, correct and asked that the parts be again sent to that
address AND that Atlas include the documentation showing that the Post
Office returned the parts as “undeliverable” so that I could take the
matter up with Postal Inspectors.
Two months later: No parts, no refund, no contact from Atlas. I am out
$126.64 and have filed a complaint with ebay.
I think that members on the list should be wary of Atlas Obsolete.
Atlas’s claims that the parcel was returned “undeliverable” doesn’t
make sense for several reasons. First, Atlas had my e-mail address --
if the parcel was returned, why didn’t Atlas contact me and let me
know? Second, the parts were sent to my P.O. Box -- not my home, and
because this post office is small, I am on a first-name basis with
those who work there. Why would a parcel addressed to my P.O. Box be
returned as "not deliverable"? Third, my wife and I both receive at
least a dozen packages a month at this post office -- there is NEVER a
problem with delivery. Finally, why hasn’t Atlas responded to my
e-mail request to resend the parts or to refund my payment?
Has anyone else had similar problems? I strongly suggest that you pay
via credit card if you wish to deal with Atlas so that you have some
recourse. I also suggest that you look for and deal with other parts
suppliers.
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