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AUTO
ZONE!
They are in a zone
alright! I think it is called the "twilight
zone." A few years
back, I was looking for some electrical connectors and
other assorted wiring for cars.... generic everyday any old make car
stuff. I live nearly 30 miles from "The Zone" and I thought I would save
the miles and be sure they have what I wanted. And, ask if they may handle
wire harnesses.
AZ.. Ring...Hello, Auto Zone, this
is John Doe ( can't remember his name anymore) how can I help you
?
me... Hi, do you carry electrical wiring
and connectors for cars?
AZ...Yes.
me...Do you carry any wire
harnesses?
AZ...Yes, for any make and
year.
me...Do you have them in stock, or can
you order them?
AZ...We have several basic generic
harnesses, and can order for any make and year.
me...Okay, I will head on over and take
a look.
me...Drive...Hi, where are the automotive electrical parts and wire
harnesses?
AZ... Right over
here.
me...Where are the harnesses?
AZ... What harnesses?
me... The generic wire harnesses I
called and asked about?
AZ... We don't carry
harnesses!
me... Ok, then where is
the catalog for ordering them?
AZ... We can't get
harnesses.
me... Doesn't your name tag
say John Doe?
AZ... Yes, that's
me.
me...When I called about 45
minutes ago you said you had or could order this stuff.
AZ...Sir, I just told
you we don't handle harnesses.
me...Then why did you
lead me to believe that you did on the phone?
AZ... I am sorry sir, we
can get any part you need for your car or truck.
me...Wire
harnesses are part of a car or truck.
AZ...I can't help
you.
me... that' s
for sure! Is your manager available?
AZ...He is not in at
the moment. What can I help you
with?
me...
DUH! Do you mislead all your potential customers on the phone just
to get them in the store?
AZ... I don't know
why you are upset with me, I don't order the parts we carry!
me... Thank
God! I'm outta here!
Me...
Drive...phone guy I believe Wayne Graefen referred me to about wire
harnesses...ordered, got, like original. Thanks Wayne!?
----
- Original Message -----
Subject: [FWDLK] Bad parts counter
people
An old
post, but on topic? =)
On Tue, 16 Jun 1998, Dave Stragand wrote: > This exchange took place between me and an AutoZone employee this > evening...
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