I'd guarantee that wouldn't have happened 10 or even 5 years ago. But
they're learning!
Ray
On Jul 29, 2006, at 1:35 PM, Jan & Roger van Hoy wrote:
Also, it isn't just a foreign thing. I have a late model brand F
truck [couldn't afford a Dodge] and the dealer service is as Ray
describes. When it was four months old, we went on vacation, threw a
serpentine belt in a small Eastern Oregon town at 3:00 PM on Saturday
afternoon. Called the F roadside assistance [India!] and they sent a
tow truck from the dealer. Along with came a chilled SUV for us, the
dealer called a parts guy and a service guy into work and they
replaced the belt for free. [BTW, belts aren't under warranty.]
--Roger van Hoy, Washougal, WA, '55 DeSoto, '58 DeSoto, '56 Plymouth,
'66 Plymouth, '41 Dodge
----- Original Message ----- From: "Ray Jones" <hurst300@xxxxxxxxxxxx>
To: <L-FORWARDLOOK@xxxxxxxxxxxxx>
Sent: Saturday, July 29, 2006 9:40 AM
Subject: Re: [FWDLK] Lubricate THIS....
Having worked in non-domestic new car dealerships all my career, I
can tell you that one good reason for the 3K oil changes is to
instill routine maintenance on car owners. American dealers are front
thinking, all they care about is selling cars. The Service Shop in
the back is a required nuisance to them. So, as a result, people
would buy their new whatever and the next time the dealer would see
it would be on the hook, for warranty service.
The Foreign Dealers were about all services, and maintenance was an
integral part of the experience. As a result, I have many times done
warranty repairs on cars with up to 80K on them, several years and
40+K miles after the warranty ran out. The District Service Manager
would see that the owner had done all his maintenance (his part) and
it shouldn't have failed (their part). Sometime they would pay it
all, sometimes the Mfg. would pay for the parts and the owner the
labor. The owner would be happy and come back to buy another.
Yea, I know, Daddy took the old bucket down to the local gas station
on Saturdays for his oil change, but it's not the same by far. Do you
know any Gas Stations with Service Bays that are working? We looked
for things going wrong and really looked for warranty repairs, as
they paid well.
Ask me at a Meet about the Foreign Car Philosophy, and I'll maybe
give you a clue as to why Our Car Companies are slowly slipping away
in the market place.
Another point of view, Ray
Ray Jones, Mena, AR in the Ouachita Mountains in western Arkansas
Y'all com'on down and we'll sit ona porch and sip a few.
On Jul 29, 2006, at 8:52 AM, Nick Sperduto wrote:
I had read somewhere that one of the reasons for the 3k oil changes
is that after is that older cars have some slight oil consumption
and people are too lazy to check oil levels and if they drive 5k
without checking or adding, run the risk of engine damage. 3k was
the magic number they came up with where most cars would use less
than 1at oil.
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