Philip,
The main intent of this group is not to slam people, as you know, and as
dave periodically reminds us. {:-)
It is to "foster discussion" and share information. IMO, we are generally
doing that. Each one of us needs to collect and process the information
available and come to our own conclusions.. Thank you for adding to the
information that has already circulated.
-----Original Message-----
From: Philip Patterson <bintakin@xxxxxxxxxxxxx>
To: L-FORWARDLOOK@xxxxxxxxxxxxx <L-FORWARDLOOK@xxxxxxxxxxxxx>
Date: Saturday, October 02, 1999 12:23 AM
Subject: Re: [FWDLK] eBay and Frank Mitchell
>Phil Patterson writes: My curiosity was piqued and I just had to check
>out his record. He has at this writing, 530 positives, 7 neutrals and 14
>negatives on EBay. If you add the neutrals and negatives together,it
>comes to just under 4 percent of his customers have had any problem with
>him at all, and the vast majority were very complimentary of him. I quit
>reading back on his record around February 99 or so, because the sheer
>number of comments read is enough to give someone eyestrain, and before
>that date, sellers weren't able to give comments in response. There were
>two negatives and one neutral that I saw, that later were changed to
>positives after communicating with Mr.Mitchell. As much as he has been
>demonized in print and various places on the Internet, after reading the
>comments on E Bay, it make me wonder if the problems haven't been
>overstated. As a mechanic, I have found out you have some customers that
>just can't be satisfied, and others who intend to put the screws to you
>before they even set foot in the door. I give for an example, I had one
>lady who came in and accused me of destroying the front suspension of
>her car. You want to know the work that I did? I changed one stoplight
>bulb. My boss at the time is the one who checked her suspension and
>found it was just flat wore out. And it was true, I watched him do the
>checking out myself. Apparently this customer wasn't too happy about
>the money this was going to cost and thought they had found a way around
>paying. My boss wasn't impressed and ran her off. That didn't stop her
>and her husband from bad mouthing me, my boss and our garage every time
>they got the chance, despite the fact they we had actually done no work
>for them at all, other then the bulb change already mentioned! So, when
>I hear someone else getting slammed, I, at least, like to hear the other
>person's side of the story before I make a judgement. The one time I did
>business with Frank Mitchell's company, was as a walk in customer in his
>Ohio store. I bought a rebuild kit for my 37 Plymouth truck's master
>cylinder. I saw the product before hand and there was no problem paying
>him what he wanted for it. I can't remember the exact price, but I do
>remember feeling that I got a decent deal and had no complaints. I know
>others on this list have had problems with him, but judging from his E
>Bay profile and my one personal experience with his company, I have to
>wonder if all the problems aren't just a little overstated. Let's face
>it, just because something is NOS doesn't necesarilly mean it is
>perfect. These parts are , after all, just as old as the cars they fit.
>Besides, most companys would be tickled pink to only have 4 percent of
>their customers dissatisfied. Until I hear or experience different, I
>just have to give Frank Mitchell the benefit of the doubt. If Frank's E
>Bay customers are this happy generally, then it is a safe guess that
>majority of his others are as well. After all, he is still in business.
>Someone has to be buying his products. I hope this doesn't upset anyone,
>it is not my intention to disturb my fellow Forward Look sisters and
>brethren. I just can't see by his E Bay record that his business
>practices are any different then any other company, and are actually
>better then a good portion of most businesses.
>
>Robert Bishop wrote:
>
>> I just noticed that Frank Mitchell (fmmpar) is back on eBay.
>
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