It sounds like the owner didn't have the car as long as I would plan for it to take to receive Imperial parts that I might purchase in the first place. I waited over nine months for an interior kit. The seller took half the money up front, and then the rest at the completion of the order. Many things I buy on Ebay take six week to arrive even though they have been paid for the day the auction ended.
I think patience is the key to success and it sounds like there was none here. Imperial parts suppliers are precious and few. I think that we should be careful how we treat them in this forum. Too much bad press would be like cutting off our nose to spite our own face.
Sounds to me like he was in too much of a hurry.,
>
> From: Tom-Egil Seljås <tom-egil@xxxxxxxxxxx>
> Date: 2005/12/13 Tue AM 03:02:32 EST
> To: <mailing-list@xxxxxxxxxxxxxxxx>
> Subject: SV: IML: Yet another unreliable supplier
>
> Hi Darren,
>
>
>
> I am posting this message on behalf of Jeff Carter at JC Auto. Your
> correspondence with them below.
>
>
>
> Sorry.
>
>
>
> Tom
>
>
>
>
>
> Hello Darren,
>
> I must say I'm dismayed at your posting on the Imperial Mailing List
> complaining about us here at JC Auto having "gone deaf and blind since
> taking my money..." (I won't even address your comment about the sausage;
> I'm certain I'm not the one to help you with that one). As you are
> certainly aware, your credit card was charged on Friday, December 9th--only
> ONE business day ago. All of your prior email communications have been
> cordial; I'm at a loss to explain what brought about your vindictive,
> inaccurate tirade to the Imperial Mailing List. You mention that you've had
> your superb Imperial for just four weeks, yet you seem frustrated trying to
> get parts from overseas for your 42-year old classic quickly enough to suit
> your schedule. I'm afraid you've made a terrible mistake.
>
>
>
> Fortunately for both of us, the beautifully restored instruments you ordered
> from us at JC Auto Restoration were packaged and waiting to be shipped this
> afternoon, Monday, December 12th. After considering this situation I've
> pulled your parcel and returned the restored gauges to our inventory, and
> have credited your card for the full purchase amount--again, just ONE
> business day after the initial charge. Darren, I'm afraid that in the four
> short weeks you've owned your Imperial you've somehow been soured to the
> point of never being a truly satisfied customer, no matter what the actual
> situation. I wish you success with whatever you choose for your next
> project, whether it be a Jaguar, Ford, or a Yugo.
>
>
>
> Jeff Carter
>
>
>
> JC Auto Restoration, Inc.
> 20815 52nd Ave W. #2
> Lynnwood, WA 98036
> ph: (425) 672-8324
> fax: (425) 771-2522
> <http://www.jcauto.com> www.jcauto.com
> <mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx
>
>
>
>
>
>
>
>
>
> Yet another unreliable supplier
>
>
>
> Hello out there
>
>
>
> Its with regret that I find myself having to complain about another
> parts
> supplier. Only last week I wrote about the rude and unhelpful people at
> Bernbaum's now I have problems with JC Auto's who seem to have gone
> blind
> and deaf since taking my money. I've sent several e-mails to enquire
> where
> my parts are and yes you've guessed it - not a sausage !!!
>
>
>
> My credit car bill is getting bigger but my part supply is zero, surely
> this
> can't be right ?
>
>
>
> What has happened to the famous American customer service? Have us Brits
> upset you or something or is it a problem with the classic car part
> supplier
> network on a whole. I've had my Imperial for 4 weeks now and although
> its a
> superb car I think it might be time to change it for Jaguar or a Ford or
> something that I can actualy get parts for.
>
>
>
> Can anyone help me ?
>
>
>
> Darren
>
>
>
> Liverpool -England
>
>
>
>
>
> ----- Original Message -----
>
> From: <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling
>
> To: <mailto:jcauto@xxxxxxxxxx> JC Auto
>
> Sent: Monday, December 12, 2005 11:06 AM
>
> Subject: RE: 63 Imperial
>
>
>
> Thanks for the update Deana
>
>
>
> Sorry for chasing but I'm having major problems with Bernbaum's at the
> moment who won't tell me when my weather-strips were sent. At least you had
> the courtesy to reply to my e-mail, you can be sure I will be using you
> again
>
>
>
> Thanks again
>
>
>
> Darren
>
>
>
> Darren Gilling
> Director of Business Development
> Instant Legal (A Division of Brian Camp Support LTD)
>
> Tel 0151 201 8882
> Mob 07771 824812
>
> PLEASE NOTE:
> This e-mail is confidential and may well also be legally privileged. If you
> have received it in error, you are on notice of its status. Please notify us
> immediately by reply e-mail and then delete this message from your system.
> Please do not copy it or use it for any purpose or disclose its contents to
> any other person: to do so could be a breach of confidence. Please note that
> this firm does not accept service of process via fax or email. Thank you for
> your co-operation. Please contact our IT Helpdesk on +44 (0)151 201 8088 or
> email support@xxxxxxxxxxxxx if you have any queries
>
> -----Original Message-----
> From: JC Auto [mailto:jcauto56@xxxxxxxxxxx]
> Sent: Monday, December 12, 2005 5:34 PM
> To: Darren Gilling
> Subject: Re: 63 Imperial
>
> Hi Darren,
>
>
>
> The instrument guages are ready to go. I'll take them to the post office
> today.
>
>
>
> Sorry for the delay!
>
>
>
> Thanks again for the order! Let us know if we can help with anything else!
>
>
>
> Regards,
>
>
>
> Deana
>
> JC Auto Restoration, Inc.
> 20815 52nd Ave W. #2
> Lynnwood, WA 98036
> ph: (425) 672-8324
> fax: (425) 771-2522
> <http://www.jcauto.com> www.jcauto.com
> <mailto:jcauto@xxxxxxxxxx> jcauto@xxxxxxxxxx
>
> ----- Original Message -----
>
> From: <mailto:darren.gilling@xxxxxxxxxxxxxxxxxxxxxx> Darren Gilling
>
> To: <mailto:jcauto@xxxxxxxxxx> JC Auto
>
> Sent: Wednesday, December 07, 2005 12:50 AM
>
> Subject: RE: 63 Imperial
>
>
>
> Hi Dena
>
>
>
> Trust you are well ?
>
>
>
> Just a quick note to ask if the gauges have left the US yet?
>
>
>
> Kindest Regards
>
>
>
> Darren
>
>
>
> Director of Business Development
> Instant Legal (A Division of Brian Camp Support LTD)
>
> Tel 0151 201 8882
> Mob 07771 824812
>
>
>
>
>
>
>
>
>
> _____
>
> Fra: mailing-list-owner@xxxxxxxxxxxxxxxx
> [mailto:mailing-list-owner@xxxxxxxxxxxxxxxx] På vegne av
> DarrenGilling@xxxxxxx
> Sendt: 12. desember 2005 23:38
> Til: mailing-list@xxxxxxxxxxxxxxxx
> Emne: Re: IML: Yet another unreliable supplier
>
>
>
> Hi David
>
>
>
> Thanks the e-mail
>
>
>
> You all mention patience and that's obviously correct, all I'm asking for is
> a bit of customer care, after all these parts are pretty expensive. I
> recently ran a late Grand Marquis and when I needed anything the suppliers
> in New Jersey were fabulous.
>
>
>
> This is a great club and its been a real good help to me, all your feedback
> is well appreciated
>
>
>
> Thanks again
>
>
>
> Darren
>
>
>
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