SV: IML: Yet another unreliable supplier

Hi Darren,

I am posting this message on behalf of Jeff Carter at JC Auto. Your correspondence with them below.

Sorry.

Tom

Hello Darren,

I must say I'm dismayed at your posting on the Imperial Mailing List complaining about us here at JC Auto having "gone deaf and blind since taking my money..." (I won't even address your comment about the sausage; I'm certain I'm not the one to help you with that one). As you are certainly aware, your credit card was charged on Friday, December 9th--only ONE business day ago. All of your prior email communications have been cordial; I'm at a loss to explain what brought about your vindictive, inaccurate tirade to the Imperial Mailing List. You mention that you've had your superb Imperial for just four weeks, yet you seem frustrated trying to get parts from overseas for your 42-year old classic quickly enough to suit your schedule. I'm afraid you've made a terrible mistake.

Fortunately for both of us, the beautifully restored instruments you ordered from us at JC Auto Restoration were packaged and waiting to be shipped this afternoon, Monday, December 12th. After considering this situation I've pulled your parcel and returned the restored gauges to our inventory, and have credited your card for the full purchase amount--again, just ONE business day after the initial charge. Darren, I'm afraid that in the four short weeks you've owned your Imperial you've somehow been soured to the point of never being a truly satisfied customer, no matter what the actual situation. I wish you success with whatever you choose for your next project, whether it be a Jaguar, Ford, or a Yugo.

Jeff Carter

JC Auto Restoration, Inc.
20815 52nd Ave W. #2
Lynnwood, WA 98036
ph: (425) 672-8324
fax: (425) 771-2522
www.jcauto.com
jcauto@xxxxxxxxxx

Yet another unreliable supplier

Hello out there

Its with regret that I find myself having to complain about another
parts
supplier. Only last week I wrote about the rude and unhelpful people at
Bernbaum's now I have problems with JC Auto's who seem to have gone
blind
and deaf since taking my money. I've sent several e-mails to enquire
where
my parts are and yes you've guessed it - not a sausage !!!

My credit car bill is getting bigger but my part supply is zero, surely
this
can't be right ?

What has happened to the famous American customer service? Have us Brits
upset you or something or is it a problem with the classic car part
supplier
network on a whole. I've had my Imperial for 4 weeks now and although
its a
superb car I think it might be time to change it for Jaguar or a Ford or
something that I can actualy get parts for.

Can anyone help me ?

Darren

Liverpool -England

----- Original Message -----

From: Darren Gilling

To: JC Auto

Sent: Monday, December 12, 2005 11:06 AM

Subject: RE: 63 Imperial

Thanks for the update Deana

Sorry for chasing but I'm having major problems with Bernbaum's at the moment who won't tell me when my weather-strips were sent. At least you had the courtesy to reply to my e-mail, you can be sure I will be using you again

Thanks again

Darren

Darren Gilling
Director of Business Development
Instant Legal (A Division of Brian Camp Support LTD)

Tel 0151 201 8882
Mob 07771 824812

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-----Original Message-----
From: JC Auto [mailto:jcauto56@xxxxxxxxxxx]
Sent: Monday, December 12, 2005 5:34 PM
To: Darren Gilling
Subject: Re: 63 Imperial

Hi Darren,

The instrument guages are ready to go. I'll take them to the post office today.

Sorry for the delay!

Thanks again for the order! Let us know if we can help with anything else!

Regards,

Deana

JC Auto Restoration, Inc.
20815 52nd Ave W. #2
Lynnwood, WA 98036
ph: (425) 672-8324
fax: (425) 771-2522
www.jcauto.com
jcauto@xxxxxxxxxx

----- Original Message -----

From: Darren Gilling

To: JC Auto

Sent: Wednesday, December 07, 2005 12:50 AM

Subject: RE: 63 Imperial

Hi Dena

Trust you are well ?

Just a quick note to ask if the gauges have left the US yet?

Kindest Regards

Darren

Director of Business Development
Instant Legal (A Division of Brian Camp Support LTD)

Tel 0151 201 8882
Mob 07771 824812

Fra: mailing-list-owner@xxxxxxxxxxxxxxxx [mailto:mailing-list-owner@xxxxxxxxxxxxxxxx] På vegne av DarrenGilling@xxxxxxx
Sendt: 12. desember 2005 23:38
Til: mailing-list@xxxxxxxxxxxxxxxx
Emne: Re: IML: Yet another unreliable supplier

Hi David

Thanks the e-mail

You all mention patience and that's obviously correct, all I'm asking for is a bit of customer care, after all these parts are pretty expensive. I recently ran a late Grand Marquis and when I needed anything the suppliers in New Jersey were fabulous.

This is a great club and its been a real good help to me, all your feedback is well appreciated

Thanks again

Darren