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Posts: 3480
   
Location: Montreal, Canada | I have been contacting Gary and doing all my orders by email only for years now, without a problem.
This year though, for all the reasons already mentionned, it's been taking a longer time than usual for Gary to answer, but after I wrote another email, he got in touch with me to keep me informed of the status of my order and I'm still very happy to do business with him.
You have to be patient, but he will deliver and emails do work. |
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Expert
Posts: 2788
Location: USA - KY | 
Judging by my experiences with Gary Goers, I would say that his preferred method of communication is by post, then by fax, then by e-mail, and lastly, by telephone (if you can even reach him by phone).
He will get back to folks when he is able. I have never had him make promises that he could not keep.
Hang in there!
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Expert
Posts: 2788
Location: USA - KY |
I should clarify that when I wrote that Gary Goers preferred method of communications seems to be "post", that I did mean by mail (snail mail postal service).
Edited by FIN ME 2014-04-25 10:12 AM
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Member
Posts: 8
| I would like to share your entusiasm, but unfortunatly I do not share your opinion on Gary Goers, Mr Goers is doing business with poeples all around North America and is making nice reproduction parts. Owever it is not an excuse to not respond to questions about an order made 2 years ago, specilly if a deposit of $1000.00 was made with that order. I have tried everything to get in touch with him but at this time I was unable. I sended him emails, I tried to phone him only to ear his fax machine, I sended him letters no answers, I sended him twice letters with return enveloppe allready stamped no answer, I recently sended him a certified mail letter with that simple question, Will I receive my order? If yes when do you expect to be able to complete it? If no please refund me my deposit of $1000.00 I am still waiting .I cannot go to Mr Goers and knock at his door he is almost 3000 miles from home. Just try to imagine how I feel in front of my customer who is waiting for his car for the last two years and you will undestand my frustation. I just dont know what to tell him. Jean-Louis Napert |
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Posts: 3155
Location: NY & VT | Most unfortunate. From all I've heard that is not at all typical however. |
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Posts: 2633
Location: Minor Hill, TN | The only thing I ordered is the Parking brake release handle for my '61 fury I sent that out on the 21st of this month. I wrote him a check for it. I also asked him if he had the following items for my car on the back of the form
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Elite Veteran
Posts: 827
Location: tailFinland | moissons - 2014-04-26 12:58 PM
I would like to share your entusiasm, but unfortunatly I do not share your opinion on Gary Goers, Mr Goers is doing business with poeples all around North America and is making nice reproduction parts. Owever it is not an excuse to not respond to questions about an order made 2 years ago, specilly if a deposit of $1000.00 was made with that order. I have tried everything to get in touch with him but at this time I was unable. I sended him emails, I tried to phone him only to ear his fax machine, I sended him letters no answers, I sended him twice letters with return enveloppe allready stamped no answer, I recently sended him a certified mail letter with that simple question, Will I receive my order? If yes when do you expect to be able to complete it? If no please refund me my deposit of $1000.00 I am still waiting .I cannot go to Mr Goers and knock at his door he is almost 3000 miles from home. Just try to imagine how I feel in front of my customer who is waiting for his car for the last two years and you will undestand my frustation. I just dont know what to tell him. Jean-Louis Napert
I have exactly same experience of mr. Goers. I did not send any money or cheques thou. I thouht that it was the reason of not replying. Apparently it is not. I wonder how he picks up the people he do or dont do business.
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Extreme Veteran
Posts: 524
Location: West Jordan | It is very interesting to me, I have worked on just about every make ever built, from Italian supercars to disposable cars. Of all the brands classic Mopar is about the easiest to find part numbers and tech info, but it is dead last in customer service. As of yet I have not needed anything from Mr. Goers, however I have personally emailed a few vendors that frequent this board, not a single replay, not naming names but you people really suck at business or you are too successful and don’t need my $1K to $5K or more, either way I don’t care, other sources out there.
As it see this Mr. Goers got into a hobby, made quality products, offered them and got overwhelmed by the requests. He is not using technology to help him, and he is understaffed, that keeps the price down but also results in poor customer service. From my research it seems he is the only source for some of the products. The grief you go through now in placing an order the part is bad, what is it going to be like when he decides he does not want to do it anymore?
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Expert
Posts: 1352
Location: Springville, CA | My thoughts EXACTLY ! ! |
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Expert 5K+
Posts: 6500
Location: Newark, Texas (Fort Worth) | Part one of catalog
http://www.garygoers.com/cat10A.pdf
Part two from catalog:
http://www.garygoers.com/cat10B.pdf
Pricing
http://www.garygoers.com/pricelist.pdf
http://www.garygoers.com/products.html
Edited by mstrug 2014-04-27 3:02 PM
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Location: Montreal, Canada | moissons - 2014-04-26 12:58 PM
I would like to share your entusiasm, but unfortunatly I do not share your opinion on Gary Goers, Mr Goers is doing business with poeples all around North America and is making nice reproduction parts. Owever it is not an excuse to not respond to questions about an order made 2 years ago, specilly if a deposit of $1000.00 was made with that order. I have tried everything to get in touch with him but at this time I was unable. I sended him emails, I tried to phone him only to ear his fax machine, I sended him letters no answers, I sended him twice letters with return enveloppe allready stamped no answer, I recently sended him a certified mail letter with that simple question, Will I receive my order? If yes when do you expect to be able to complete it? If no please refund me my deposit of $1000.00 I am still waiting .I cannot go to Mr Goers and knock at his door he is almost 3000 miles from home. Just try to imagine how I feel in front of my customer who is waiting for his car for the last two years and you will undestand my frustation. I just dont know what to tell him. Jean-Louis Napert
I just responded to your message, Jean-Louis. Look in your inbox.
-David (not Réal!!) |
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Extreme Veteran
Posts: 428
Location: McCleary WA | Just thought I would add that I sent a large first-time order to Gary on 3/11, some 52 different pieces, and got it today 5/3. For a one-man shop that makes stuff no one else has, I don't think that's bad. The order was complete, well packed, and included a substantial refund of over-paid shipping charges. I feel very fortunate to have this source available, and will be sending him a second smaller order very soon. Just be patient and order well in advance of actual need if possible. |
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Walter passed away on Jul 29, 2014. We will miss you, Walt!
Posts: 5358
Location: Heaven Above (Formerly Oklahoma City,OK) | Mind you that it's only my humble opinion, but I would think that putting the "bad Mouth" on Gary Goers here in the Forwardlook website is definitely NOT going to be conducive to getting his immediate attention to your order or request for information.
In fact, were I in his shoes and saw what individuals are posting, and I would think that he is not so stupid that he does not occasionally look to see what people are saying, I would tend to place the complainers further toward the rear of the line of orders. If people take the time to read what is stated in his catalogue's overview and on the Order form, your orders might be better served.
Keep in mind also, children, instant gratification is not a privilege today. Sometimes, we have to wait for it! |
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Extreme Veteran
Posts: 537
Location: Upstate NY | The Gary Goers I have dealt with over the years is an old school honest guy. I don't think you change that because of a health situation. I agree patience is the key word. |
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Extreme Veteran
Posts: 340
Location: Tacoma, WA | If anyone hasn't received their order for a great amount of time, I understand it must be frustrating and must lead to a feeling of helplessness. So I hate add to the "I just got my parts" list or happy customers, but I ordered and received a nice box of parts last year, then yesterday I received a follow-up order I had placed many weeks ago, which made my day. It even had a hand-written note explaining that the dome-light lenses I ordered won't be in-stock from the supplier for a while if ever, so he included a more-than-fair refund check for the parts and my overpayment of postage. I knew Gary had the injury, and setbacks with suppliers and help, and one piece I ordered was the rather detailed new rubber for the A/C door, so I figured it might take a while. In fact, since I was in absolutely no hurry for my parts, with show season approaching, I asked that my order be placed at the bottom of the list. I did have a terrible experience with the US Postal Service about that time with a totally unrelated business, and since I didn't send my package and money with delivery confirmation, I got concerned that Gary may not have received my order. So I sent him a fax just to make sure I was in the queue, and not to bother contacting me back unless he didn't get my order. I was happy not to hear back, then I received my order not much longer afterwards, full of more great hardware, rubber, and emblems, and a note and refund check. I almost want to drive over to Kalispell to say thank you and to give him a hand.
Edited by Dave L. 2014-05-04 1:49 AM
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Posts: 2633
Location: Minor Hill, TN | I got my parking brake handle a couple of days ago its in the trunk of my'61 fury along side the correct parking brake handle. |
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Expert
Posts: 2788
Location: USA - KY |
I remain convinced that Mr. Goers is an honest, hard-working fellow, who enjoys knowing that he is helping to restore vintage automobiles.
I have been told by more that one person that they usually just send blank checks to Mr. Goers, knowing that he will just take what was due to him.
I hope that his health, and his family member's health both continue to improve, and that he never becomes discouraged, because I know that the majority of people out there think a lot of him. His name often comes up at any meeting of vintage Mopar folks as being a fellow who is one good egg indeed.
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Posts: 2633
Location: Minor Hill, TN | Yes he is and I will continue to do business with him. |
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Member
Posts: 8
| I just want to clarify someting here. I am from outside USA and this is the only place that I found to express my frustation. When I posted my experience with Mr Goers, it was only trying to know if someone else had problems with him I hope that you will never have to wait for 2 years for an answer who never come . If you have a deposit of $1000.00 on an order, the less that Mr Goers should do is answer at leat once to tell me what is going on with my order . On my multiple try to get an answer it was all the time to know ''when to yon expect to complete my order''. Please excuse me for the faults in the text, I am not to familar with English |
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Veteran
Posts: 118
Location: Nawth Kerolinuh | I hear stories about people having problems with Gary - and I find it hard to believe. He's always been more than upfront about getting orders out as quickly as he can based on his turnaround time. I'm certain my car would not be what it is without his parts and his knowledge and I would say that's the case for a lot more Forward Look vehicles. I'm glad we have a guy as dedicated as he is to making the obscure items we all need to keep these cars on the road. Who else gives a refund on shipping? I don't know of anyone. Gary is a class act! |
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Elite Veteran
Posts: 1102
Location: Hayward, Calif | Hey Guys, has anyone tried his front windshield and rear window seals ?? Thanks, Jerry |
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Expert
Posts: 3887
Location: Northen Virginia | 2 years seems unreasonable in any way, no matter is it is Gary or SMS, something happened with Jean-Louis order, and none on this forum (US resident ) can make ANY negative comments in reply of MR Jean-Louis misfortune, or saying that Gary is a good guy or whatever.
Something went terrible bad, and $1000 when you are in another part of the world could be a bit more that frustrating, the obviously reply to any all you guys to this fellow, in the other part of the world, should be: How can I help you?
Gary is a good guy, his past injury screws it all, I waited 2 months for a small order and it was very frustrating. Jean-Louis I just PM you, send me the info and see how can I help you.
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Expert
Posts: 2788
Location: USA - KY |
I could be mistaken, but it seems that soiouz might be offering some aid to moissons. Soiouz also speaks French, and could likely be of most help to moissons (assuming that French is moisson's first language).
I have helped a few international FL members before and will happily continue to do so. Many of us here a this site have done the same. Two-thousand miles between Gary Goers and myself is a bit too far for me to be of any real assistance. I could offer to write/fax Gary Goers regarding the matter, but I would need to know much more about the transaction before I would. Nothing against moissons at all, but he has made two posts on this site since he joined in 2010, and both were regarding his untoward dealings with Gary Goers. I just feel that I "know" Gary Goers better than moissons. Moissons seems a bit shy regarding his use of proper English, and perhaps that is the reason he has not posted much. BTW - he should not worry, his English is fine! My French is awful!
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Member
Posts: 8
| Tank you very much, Mr Tin Fin for your offer. This is exactly what I was looking for when I posted on the site If you want to conctact me, I will transfer you all the emails that I have send to Mr Goers. You then will know the complete story and take your decision if you still want to help me. let me know Tank you Jean-Louis |
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Expert
Posts: 2788
Location: USA - KY |
You can always send a private message to any of us site members, along with any info that you have, and there might be something that we can do to help. If you click on any user's name (the name on the left in red), a profile box will come onto your screen. Then just click on the "send this user a private message" in the lower, right hand corner of the profile. Then type your message, and send.
Edited by FIN ME 2014-05-07 4:51 PM
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Extreme Veteran
Posts: 480
Location: The Great Northwest | Gary must be getting orders out the door because UPS delivered a large box yesterday. It has taken a while but with all that Gary has been through, it is understandable. It would appear that a two year time frame indicates something has gone wrong somewhere. |
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Posts: 2788
Location: USA - KY | 56300B - 2014-05-08 3:21 PM
...It would appear that a two year time frame indicates something has gone wrong somewhere.
I am of the same opinion, 56300B - I also just received another delivery from Mr. Goers within the time-frame that he had quoted.
The check that I had sent to him with my order was made out for more money than the items/shipping cost. Mr. Goers was honest, and gave me a credit (all of which I am sure to eventually use ), unlike some other business owners out there who might have pocketed the difference.
I really am not trying to rub salt into the wounds of the folks who say they have had problems with their orders, but this forum is the place where we discuss vendors, and all I can report during my discussions regarding Mr. Goers as a vendor, is positive in nature.
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Posts: 3887
Location: Northen Virginia | I went to all the email exchange between with Jean-Louis Napert and Goers, and Gary know exactly what is going on, he just decided not to answer anymore or he is having a big memory loss and complete forgot about this fellow $1000. I sent a fax today requesting Jean-Louis money back, let's see how it work. |
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Posts: 3887
Location: Northen Virginia | Who ever want to send a FAX to Goers expressing his/her concern to this guy $1000 step up now. |
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Expert
Posts: 2788
Location: USA - KY |
PM was sent to moissons.
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Member
Posts: 8
| Tank you hemidenis for your help, but as I told you in the emails we exchange, I still want the interior, It is only in the case that Mr Goers cannot complete the order that I want my money back Jean-Louis |
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Elite Veteran
Posts: 1102
Location: Hayward, Calif | Has ANYONE , anywhere recieved and installed a front windshield or rear window seal from Gary ??? Your opinion would be greatly appreciated. Thanks Jerry |
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Expert
Posts: 3887
Location: Northen Virginia | Jerry he told me that unfortunately the gasket came out bigger than originals and some extra luck-work is required to install them. |
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Elite Veteran
Posts: 1102
Location: Hayward, Calif | Denis, does that mean possibly cutting it in the middle and taking out a short piece to custom fit it ? On the rear window (59 Dodge) the stainless trim clamps to the grooves in the seal. So if the seal doesn't lay flat all the way around, might be a problem getting the trim to stay there. Especially running down the freeway at 60 - 70 MPH. Thanks, Jerry |
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Posts: 3887
Location: Northen Virginia | Jerry, I only asked about the 61 Chrysler windshield gasket, not sure about others. Seems like you can install this particular one in a few tries.
Denis |
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Expert
Posts: 1906
Location: Ontario, Canada | The on-going saga!!!
Please re-read my post: 2014-04-21 on this thread. And, yes, I too waited for close to 2 years for a large order that had been promised in about 6 wks. VERY FRUSTRATING, especially when my friends and even myself was/were receiving goods ordered much later!! When that order came it was perfect. It turned out that he was waiting for HIS suppliers!
At about the same time, he sent me a complete interior for another car and I screwed up the door panel material. You know, I cut it twice and it was still too short!! Desperate to re-order to get the same die-lot of replacement material, I contacted Gary and got the replacements almost by return mail. Guess What Guys! He sent it N/C and even paid the shipping. When I tried to compensate him he simply said; " everyone is allowed a mistake" !
Let's just him the benefit of this doubt!!
Greg
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Member
Posts: 8
| Hi Greg,
While you was waiting for your order, did you tried to get in touch with Mr Goers ? If yes did he answer one of your email. That is the point here he do not answer my emails or letters May be you was more lucky than me
I am an old custumer of Mr Goers, since 2003 and this is the 4th car that I order parts from him I know that we have to be patient, but there is a moment where it's enough I am not asking for the moon, I just want to know when I should have that order completed
Jean-louis |
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Posts: 1906
Location: Ontario, Canada | Hi Jean-Louis,
I think it was fax/telephone only at that time. I got his assistant a couple times but got very little info from him!
I wrote Gary a letter and he replied. Still took time to get that order. I agree, it is frustrating to hear nothing at all!
I hope it comes together for you soon.
Greg |
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Elite Veteran,, James Passed away March 2021, He will be Missed
Posts: 1028
Location: Melbourne, Australia | I now Gary is honest as I have bought from him before . But after printing out his catalogue so I could read it at my leisure away from the computer , it is just the most painful mess ever .
I need everything I can get for a 58 Desoto but the whole process of finding what I need and writing it all down like the days took me about 4 h-5 hours .
Surely between us all we could donate a $20 each or so to have someone on here build him a proper shopping cart website with photos ? There must be a webguy on here .
He has great stuff you cant get elsewhere , and has devoted a great deal of his life to this . Any ideas from people ?
James |
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Expert
Posts: 3887
Location: Northen Virginia | Seems like is a problem with people order upholstery from him, pretty much the same waiting time than SMS, I asked about the upholstery of my 57 Imperial, he didn't bother to answer me.... I didn't try again.
3Th FAX i sent him about Jean-louis stuff = zero reply.
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Extreme Veteran
Posts: 524
Location: West Jordan | Will not make a difference, I own a few companies, one is a web design and hosing company. We have helped several small businesses into a cheap and effective web site and cart, even simple PayPal carts. The bottom line, unless the owner is willing to embrace technology and learn the basics or hire a company to handle that for them, it will never work. You can lead a horse to water…………………… |
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Elite Veteran,, James Passed away March 2021, He will be Missed
Posts: 1028
Location: Melbourne, Australia | Yeah I suppose , but even to categorize items so they are in single line format . He has things all over the place . |
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Extreme Veteran
Posts: 524
Location: West Jordan | yup, its a mess. it would take a lot of work to fix it. |
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Walter passed away on Jul 29, 2014. We will miss you, Walt!
Posts: 5358
Location: Heaven Above (Formerly Oklahoma City,OK) | Grow up guys. Remember, this is a "HOBBY"! Hobbies are not meant to be based on INSTANT GRATIFICATION. Keep in mind that the guy is HONEST to fault, he is one of a very few people who fulfill the needs that you are whining about! He is currently running his show by himself with a little help from his wife. The volumn of business may not support payroll for a whole flock of even minimum wage help. He had a helper that was with him for several years, but he lost her, and has not apparently filled the spot. Also, he still works under difficulty due to the health issues that kept him from doing any sort of work for several months.
I am of the opinion that the F/L should just be glad that Gary is still in business and trying to comply with your demands as he is able. And, I understand that he tries to fill orders in the order received, but may have to wait on a supplier. Also $20.00 donations from members of the F/L ain't gonna raise enough money to pay some computer nerd the several thousands of dollars it would take to organize and create a logically laid out catalogue with line item basis and photos of items, again, in my humble opinion.
Edited by wbower3 2014-05-14 3:14 PM
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Elite Veteran
Posts: 792
Location: Buena Park, CA | Well said wbower3! |
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Elite Veteran,, James Passed away March 2021, He will be Missed
Posts: 1028
Location: Melbourne, Australia | Wbower3. You have totally missed my point . I am not knocking gary , I have dealt with him in the past and have said he is great and honest .
The restoration business is not just a hobby anymore , it may be for you but its a world wide business that has got to the point where people don't want to write letter for things in hemmings magazines like the old days and wait years for products . Come to Sweden or Australia and you will blown away at whats happening out there .
I am offering to help . If I was a web designer I would do it myself for him but I am not .
I run the exact same business as Gary does for the Australian Holden cars and on my own , so I know better than anybody what it takes to run such a business . What I mean is , he and everyone are behind the eight ball with such a bad method of ordering . I don't care how old someone is , his catalogue has no order whatsoever , even for when he may have been smaller .
If you spend a few weeks tidying up and maintaining things you can run efficiently for good then and not have so many excuses . Its a hard business to be in and I understand all his health issues and the rest . But if he was more efficient to start with it would benefit him and everyone , and relieve some stress on him . If I lived in America I would happily go and help him out to benefit us all , but I cant do that .
And if there is so much demand , then I am sure there is room for even a diligent semi retired employee to help him out who has some car knowledge .
There are over 6000 members on here I believe , so that's $12,000 towards a web designer by the way .
I am not demanding he become classic industries , but it sounds like he has buried himself in so many things that it hard for him to make headway .
Edited by The Adventurer 2014-05-14 10:05 PM
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Expert
Posts: 3155
Location: NY & VT | Agree with Walt, the guy has had a lot of issues, and we should be glad he's still there...bottom line: he's going to do it on his terms, or not at all, and why not at his age. So people, get a life, and if you don't like how fast he is, or how he does business, don't order from him, do it yourself, or STFU!
Edited by firedome 2014-05-15 8:14 PM
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Posts: 3480
Location: Montreal, Canada | Just got my complete order from Gary today. Everything was perfect! |
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Elite Veteran,, James Passed away March 2021, He will be Missed
Posts: 1028
Location: Melbourne, Australia | No wonder the swedes make their own parts !
Edited by The Adventurer 2014-05-16 4:15 AM
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Expert
Posts: 1886
| I put an order in around 6 months ago, nothing so far. |
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Gary Goers
