Re: [Chrysler300] SMS headliner / bunk

[Bill Leahy <bleahy@xxxxxxxxxxx>]

i said exactly what happened.

my theory is SMS's quality control needs to improve.

can i assume you (SMS) has never put a headliner in or do not realize 
the amount of work involved.

if the headliner had been for a show car we would have taken it out 
after discovering the flaw...but it was for my driver 300 sport.

and the statement that we were trying to snag another headliner from 
SMS is bunk.

bill leahy in kennewick washington




On Sep 8, 2009, at 1:40 PM, Tony Bevacqua wrote:

>  Above Subject is from SMS. I have been waiting for my paid headliner 
> (and
>  still am) since June, after telling me it would be sent in 2 weeks! 
> (They
>  must have had it in stock, right?) After a month I emailed them again 
> and
>  they told me they were getting it reproduced somewhere and as soon as 
> they
>  get it they would only take a day or two to make and then would send. 
> As
>  far as I know, they have yet to get it. Tony
>
>  -----Original Message-----
>  From: SMS Auto Fabrics [mailto:info@xxxxxxxxxxxxxxxxxx]
>  Sent: Tuesday, September 08, 2009 12:50 PM
>  To: Tony Bevacqua
>  Subject: Re: [Chrysler300] SMS headliner / bunk
>
>  Again, if the headliner has a wrinkle, just send it back and we'll fix
>  it. I'm guessing this guy installed it, then decided it had a
>  wrinkle. Normally, he should be able to see this before
>  installation, call us, we pay the shipping back to us, repair it, then
>  pay the shipping back to him. All this seems pretty normal to me.
>
>  It's also possible that we made the headliner right, he did something 
> he
>  shouldn't have, tried to get a new headliner from us to cover his
>  mistake. That's why we always require the "incorrect" merchandise
>  back at time of replacement. WOULDN'T YOU DO THE SAME THING IF YOU
>  RAN MY BUSINESS? At the very least, he could have sent us a picture
>  to show the "mistake". Did he do that? If he had a legitimate
>  complaint and wanted us to make a new headliner free of charge, we
>  would probably honor that. Is that what he wants? Has he actually
>  followed proper business procedures or is he just venting on the 
> internet?
>  Is there something we can do for him at this point that makes sense 
> for us
>  both?
>
>  Mistakes do happen, especially when you deal with 15,000 customer
>  orders per year. The real question is: HOW DID WE HANDLE THE
>  MISTAKE? In both of the instances you cited, we "stepped up" with a
>  reasonable solution.
>
>  It's easy to complain to your buddies on the internet, especially once
>  your own car is finished. Steering others away from us once your
>  car is finished is one way to get your car judged well at the car
>  show, while others struggle. Seems a bit self-serving, doesn't it?
>  "I got mine, but I don't want you to get yours, so I'll steer you in 
> the
>  wrong direction."
>
>  Doug
>
>  On Sep 8, 2009, at 11:28 AM, Tony Bevacqua wrote:
>
>  >
>  >
>  > -----Original Message-----
>  > From: Chrysler300@xxxxxxxxxxxxxxx
>  > [mailto:Chrysler300@xxxxxxxxxxxxxxx] On Behalf Of Bill Leahy
>  > Sent: Tuesday, September 08, 2009 11:21 AM
>  > Cc: Chrysler 300 Club
>  > Subject: [Chrysler300] SMS headliner / bunk
>  >
>  > i ordered a headliner for my 300 sport from these guys / all looked
>  > good up front.
>  >
>  > but i did not inspect it thoroughly before installation / it had a
>  > sewing error which made a 4 inch wrinkle across one of the seams 
> that
>  > would not stretch out.
>  >
>  > it was a ton of work getting it in and i did not want to take it 
> out.
>  >
>  > i called SMS and they said i should have paid more attention before
>  > installation.
>  >
>  > so, if you buy from them, keep your eyes wide open.
>  >
>  > billlllll leahy in kennewick washington
>  >
>  > www.carguysforever.com
>  >
>  >
>  >
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> 


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