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Dan, I do not for a moment think that they have not and will not deliver and make good on things. I just know that from my experience and the private communication of others is that
it is hit or miss. No consistency. However, I have a low tolerance for a lack of timely communication, and I had to have to constantly run folks down who do not track their orders and keep people apprised of status
when it goes past the stated deadlines. As someone who designed far too many business systems to remember it is not a big deal to have a customer order tracking system that tickles you to contact the customer at certain milestones.
In the case of SMS, when I buy something in stock like material, they ship it with a week or so. When I ask for something to be made, there are communication and timeline issue
galore. To be fair, they have a near monopoly in this business space. Therefore being accurate as to their strength and weakness is being fair to out club members when they ask a question. James From: Dan
Plotkin <dplotkin@xxxxxxxxxxxxxxxxxxx> James- To be fair to SMS I’ll report this; I had them make new door panels for my 61 Plymouth which uses a Dodge interior, it was SMS that caught that
detail and the panels were brand new, worthy of a show car. I ordered from SMS a rubber floor mat as cabs and squads would use. They shipped me an NOS roll of the stuff which turned to crumbs when we unrolled it. SMS took it back and sold me a period correct
carpet, best I was going to do. We are dealing with 63+ year old cars in which only several businesses exist to support us. As my Dad was fond of reminding me,
it’s an imperfect world with imperfect people (and cars, reproduction door panels, mats and so forth). You won’t do better than SMS so I’d go with them.
Dan From: 'James
Douglas' via Chrysler 300 Club International [mailto:chrysler-300-club-international@xxxxxxxxxxxxxxxx]
Nick, Apparently, they can reproduce the chrome mylar and the pattern above it. I had thought about having them do mine. That said, I do not want to wait a year to get something out of
them. I also did not have a good experience with the headliner and ended up sending it back for a refund and getting a left-over stock from QQD in black that in the end was actually an Acme one. I had to pull teeth to get a refund from SMS. I rebuild two sets of door panels myself for a 300K in the 1980’s. I got the panel material from Restoration Supply and Specalties (related to QQD). My mylar was good enough at
the time and I cut it out at the stainless-steel trim line. The panel was recovered by an upholsterer and then the mylar was glued over it and the trim hides the seam. I put all the trim back on myself. My existing rear panels are good but faded a bit. My front panels could use new bases. I must decide how to proceed. Full rebuild or partial. I worry about long timelines and quality issues with SMS if the recent headliner experience is any example. Historically they did good work, but it takes a long time, and they do
not communicate well. Times change and some businesses do not get better with age. James. From:
chrysler-300-club-international@xxxxxxxxxxxxxxxx <chrysler-300-club-international@xxxxxxxxxxxxxxxx>
On Behalf Of Nick Taylor Has anyone had their '64 door panels redone by SMS? How did they do on the mylar? Did they use your old door panels? I have my originals. I need black ones done. Or if anyone has a decent set of front and rear panels they want to sell, I'd be interested. Thanks, Nick --
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